Driving Best Practices with BSM

Driving Best Practices with BSM
Addressing Your ITIL® Compliance Issueswith ASG's Business Service PlatformT
A WHITE PAPER
www.asg.comDriving Best Practices with BSM
Executive Summary "Business Service Management (BSM) The IT Infrastructure Library® (ITIL) provides a dynamically links business-focused IT services to framework of customizable best practice initiatives the underlying IT infrastructure. BSM solutions that help organizations consistently deliver high- map multiple applications and the infrastructure quality IT services. Effective ITIL implementation resources they depend on to the business adds value to the IT infrastructure and improves functions they provide. This end-to-end view business and service delivery. Business Service allows administrators to see the health and Management (BSM) solutions contribute to ITIL availability of their services, as well as predict compliance by helping organizations manage their underlying technology and by ensuring that their IT the business impact that would result from 1infrastructures enhance business performance. BSM changes to individual components."
solutions, like ASG's Business Service PlatformT (BSP), provide measurable insight into the benefits The Many Disciplines of ITILof ITIL by effectively monitoring, reporting on, and The ITIL framework covers a wide variety of disciplines. managing IT, ultimately resulting in increased end- Organizations can choose ITIL best practice recommendations user satisfaction, lower costs, and higher profits. that meet their own unique business needs.
ITIL Components The Service Support discipline of ITIL includes five components that provide the flexibility and stability As IT environments become more complex, the need to effectively for delivering IT services to the business:manage infrastructures is becoming critical. Organizations seeking guidance are looking to established best practices, which provide . Incident Management industry-proven approaches for standardizing processes and managing . Problem Managementthe IT environment. ITIL is a cohesive best practice framework, and the most widely accepted approach to IT service management in the world. . Change ManagementBest practices stem from the idea that there is a most efficient . Release Managementand effective way of accomplishing a task, based on repeatable procedures that have proven themselves over time. Best practices . Configuration Managementprovide guidelines that organizations must tailor to fit their The Service Delivery discipline also consists of own processes and business requirements. This customizable five other components that support quality and approach means that any tools that support these processes cost-effective IT services to the business:must be flexible. ASG's software solutions offer the flexibility to help organizations implement best practices like ITIL and ISO . Service-Level Management2000 to manage their IT services efficiently and economically. . Availability Management. Capacity Management
What is ITIL? . Financial Management for IT Services. IT Service Continuity ManagementThe IT Infrastructure Library® (ITIL) was developed in the 1980s as a management framework for the UK government and has become a standard for IT Service Management around the globe.
1The ITIL Process Model
Service Business, Customers, UsersDesk
Service-LevelManagement
Incident Network, Management Systems, DB Availabilityand Operations ManagementManagement
Problem ChangeManagement Management CapacityManagementCustomerRelationshipManagementRelease IT Financial Management Management
Security IT Service Configuration Management ContinuityManagement ManagementService Support Service Delivery
Understanding the ITIL Process ModelTrue Service Management is based on the major interrelationships Service Support + Service between the ITIL disciplines. Change Management, for example, is related to all Service Delivery disciplines. To understand Delivery = Service Managementthe cost of the change being considered or to understand the implications of the change on the infrastructure, Change The Service Support and Service Delivery Management may require input from Financial Management disciplines combine to provide the Service or from Capacity Management. Similarly, Configuration Management capability of an organization. Management provides information... [download for more]