SpringCM forms the basis for GE Medical’s secure document management platform that connects main office staff with field-based technicians and outside contractors.
60 USE CASE0 GE Medical Systems "SpringCM had us up and 2.9 running in a single day. Our 0 contractors can be fully S IMPLEMENTATION HIGHLIGHTS trained on the service in ME under an hour, and they've T . SpringCM forms the basis for GE been as happy as we are S Medical's secure document manage-Y with the way it works." S ment platform that connects main L office staff with field-based techni- James Coffey, Director of the IT A cians and outside contractors. Professional Services Group CI GE MEDICAL SYSTEMSDE BENEFITSM E . GE Medical can share data easily with G | outside contractors without granting E them access to GE's internal network.S . High availability of SpringCM's service AC eliminates late-night FTP emergencies E and costly project delays.S . SpringCM's comprehensive U application, network, physical, and M platform security technologies C address security concerns.GNIR experienced connectivity problems and Today, members of the IT Professional P SpringCM Provides Secure, other failures, especially given the Services Group and its outside contrac-S Always-Available Document inability of field personnel to control the tors post the information they gather to the company's SpringCM repository, Management for GE Medical environment to which they were seeking access. where it is indexed for full-text search GE Medical Systems, a $7 billion global and easy access. Team members back leader in medical technology and "My partners and I would get called late at headquarters are alerted that the data services, provides solutions for the in the evening to fix the server," says is ready for download, and can upload reliable and efficient acquisition, analysis, Coffey. "Since we're usually working any necessary changes back to the re-and management of patient data in remotely, we'd often have to wait until pository for delivery into the field. Infor-healthcare facilities around the world. the next day to see what was wrong with mation is also converted to PDF for These installations are supported by GE the server," a situation that introduced emailing and posting to internal cus-Medical Systems Information needless and costly delays. Given the tomer Web sites. Onsite, contractors and Technologies, which works closely with detailed proprietary company and client field service personnel can access the third-party contractors to gather the information being transferred, the IT Pro- repository via any Web browser, quickly information needed to implement and fessional Services Group was not willing find and view drawings and other docu-maintain these sophisticated clinical to compromise security within the FTP ments as needed.systems. environment. As proprietary information is transferred Says James Coffey, director of the IT Coffey's group needed a more reliable between headquarters and the field, Professional Services Group, "Our staff and secure method for sharing informa- SpringCM's robust security, from data works onsite to gather the information tion among individuals. Given the ever- and password encryption to secure we need to install the equipment at the changing lineup of team members on firewalls and a complete audit trail for facility - everything from blueprints and any given project, the new solution also each physical document, safeguards GE AutoCAD drawings to detailed network needed to be a simple one on which to Medical and its clients from unauthorized and connectivity data." train and use. Rather than implementing access. and managing a new in-house technol-Although GE Medical's field service ogy, the company turned to SpringCM to "The fact that it's always available has personnel would have been able to deliver an immediate impact. eliminated the kind of problems we used transfer this information to headquarters to have. The ability to control user ac-via the company's own VPN, the IT "SpringCM had us up and running in a cess lets us ensure the confidentiality of Professional Services Group was single day," reports Coffey. "Our contrac- our project information, and security is reluctant to grant this level of access to tors can be fully trained on it in under an not a concern. With no more late-night outside contractors. Instead, onsite hour, and they've been as happy as we calls to fix the FTP server, we're also teams relied on an FTP server, a method are with the way it works." sleeping better," says Coffey. with limitations of it... [download for more]
