Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
The Return-On-Investment
provided by
ASG's Business Service PlatformT
A WHITE PAPER
www.asg.comThe ROI provided by ASG's Business Service PlatformT
Executive Summary
The effective deployment of technology can provide a significant ROI for organizations by boosting productivity, increasing revenue, minimizing costs, maximizing profitability, and improving service to end-users. Nevertheless, IT is often regarded as just another cost to be reduced rather than a strategic enabler of business value. In order to be successful, organizations must find a way to fuse IT with the business, and business and IT professionals must ensure that the value of IT is recognized by the organization as a whole. The ROI of Business Service Management (BSM)ASG's BSM solution, Business Service PlatformT (BSPT) Today, IT applications are everywhere, directly is changing the way organizations address management software solutions, and how IT professionals use these supporting all business processes. Applications solutions to meet mission-critical business needs and that were merely a convenience in the past are reduce costs. ASG's BSP provides business managers and IT now critical business support tools. This puts executives with software that is designed to monitor, report on, and manage business services in order to prevent end-user pressure on IT to guarantee service-levels that are service interruptions. The key benefit of ASG's BSP solution in line with business needs rather than in line with is that it seamlessly integrates and improves services while business wishes, and to find better ways to improve reducing costs, providing an immediate and ongoing ROI.
service performance and reduce downtime while IT teams are judged by their ability to provide service that enhances the success of the entire organization. IT executives, reducing costs. But over the past ten years, IT including CIOs, have revealed that improving end-user personnel costs have risen faster than hardware satisfaction and reducing costs is critical to the health of any and software investments. IT services have not organization. IT teams in public and private sector organizations strive to fuse IT investments with business needs, and to provide improved process-wise and still require as much the best possible service to their end-users. To effectively manpower, if not more, to operate now as they accomplish this, IT executives require tools to measure the quality of the service provided, and to proactively identify and did in the past. As firms spend 76 percent of their IT budget on maintenance and support, they will naturally invest in Business Service Management "As 76% of the IT budget goes to operations, (BSM) solutions that will reduce costs, enable firms that implement BSM can potentially save 1Information Technology Infrastructure 25% of their overall IT budget." Library (ITILŽ) and provide an optimal ROI.address issues. They also require an understanding of how their current environment performs when delivering key business "Implementing ASG's solution has meant we services, and they must be able to prove the value of IT to the overall business. The ROI must be visible and tangible. now have a full picture of our licenses and have control over application installations. Already it Addressing Concerns is providing excellent reporting and informative ASG's BSP is a BSM solution used by organizations that 2usage data." want to manage underlying technology and ensure that their IT infrastructure enhances business performance and ROI. ASG's BSP includes a sophisticated engine that collects information on IT assets, and then correlates those of IT processes, such as business impact and cost analysis. assets to business services. To successfully ensure these It can enable the proactive planning of IT infrastructure correlations, ASG's BSP uses a market-leading relationship needs; and demonstrate the value of IT operations as a mapping database, ASG-RochadeŽ, as the foundation of a key element in the fusion of business and technology.differentiating meta configuration management database Measurable Results(ASG's Meta CMDB). ASG's BSP enables BSM by providing real-time health and status monitoring of business services. By implementing the dynamic, out-of-the-box dashboards of ASG's BSP, organizations can proactively identify and ASG's BSP includes dynamic status dashboards that immediately address... [download for more]
