On behalf of CHEMCENTRAL, SpringCM manages more than 1.2 million documents — growing by more than 50,000 new documents each month — such as Material Safety Data Sheets (MSDS), Certificates of Analysis (CoA), product updates, proofs of delivery, price letters, and invoices.
60 USE CASE0 CHEMCENTRAL "SpringCM is a natural fit 2.9 CORPORATION for our strategy to make 0 effective use of partner ca- L pabilities. By handling con-AR IMPLEMENTATION HIGHLIGHTS tent management-related TN processes for us, they have E . On behalf of CHEMCENTRAL, helped us achieve regula-C SpringCM manages more than 1.2 mil-M tory compliance and audit-E lion documents - growing by more ability, accelerate proc-H than 50,000 new documents each C esses to improve effi- | month - such as Material Safety Data E Sheets (MSDS), Certi?cates of Analysis ciency, and meet the pref-S (CoA), product updates, proofs of deliv- erence of our customers AC ery, price letters, and invoices. for electronic communica-E . More than 800 CHEMCENTRAL em- tion and documentation." SU ployees at 36 locations use SpringCM John Ruther, Director of Outsourced across the US.M Services | CHEMCENTRALC . SpringCM processes more than 30,000 G inbound/outbound faxes and emails, NI and delivers 25,000 mailed documents RP for the company each month. S . CHEMCENTRAL is leveraging its SpringCM relationship to ef?ciently cen-tralize, manage, and share information that an accurate CoA accompanies or and customers receive information in the among its locations and customers. precedes every customer shipment. manner best suited to each. . Total preparation time for each product . Approximately 300,000 price letters BENEFITS update mailing has been reduced from each year are produced and distributed up to 8 hours to only 15 minutes. electronically, reducing delivery time and . Labor costs associated with managing . Administrators can access Proofs of capturing key marginal revenue by en-and distributing 3,000 to 4,000 MSDSs Delivery in seconds, and inventory rec- suring CHEMCENTRAL's pricing is most per month have been reduced by up to onciliation times have been reduced by current. 70 percent. 25 to 30 percent.. Certi?cates of Analysis (CoAs) can be . A single solution manages online, elec-accessed from any location, eliminating tronic (email), and fax delivery as well as 60 percent of physical intra-company inbound and outbound physical mail, transfers, reducing distribution costs by ensuring that CHEMCENTRAL's facilities as much as 70 percent, and ensuring
Says John Ruther, Director of Outsourced SpringCM Scales to Services, "We try to run lean. Of 1,100 Support a Global Leader employees, only 200 or so do any kind of As the world's largest privately held administration; the rest are directly in-chemical distributor, CHEMCENTRAL volved in getting the materials out to our generates $1.2 billion in annual revenue by customers. It's central to us to be able to making a market between 200 materials provide support services without adding suppliers and 30,000 unique customers. headcount."
The company's success is built on a sim- In keeping with this strategy, CHEMCEN-ple idea: to focus on what they do best - TRAL sought a content management pro-providing a technically adept sales team, a vider that could handle large volumes of Increase Ef?ciency, Streamline Processes broad product mix, packaging and blend- industry-speci?c documentation and im-CHEMCENTRAL relies on SpringCM to ef?- ing capabilities, logistics expertise, and the prove ef?ciency across a broad spectrum ciently centralize, manage, and share informa- of document types and processes. tion among its locations and customers. safe shipping and handling of chemicals to customers at over 60,000 delivery points CHEMCENTRAL relies on SpringCM to worldwide. ef?ciently centralize, manage, and share
Copyright 2006 | SpringCM | 350 N. Orleans Street, Suite 950 | Chicago, IL 60654 | www.springcm.com | 312.881.2026information among its locations and cus- CHEMCENTRAL's locations, these docu-tomers; conduct scheduled and ad hoc ments are scanned, indexed, and then When suppliers change a characteristic of customer communications; support regu- distributed to customers as the product is a product, they send CHEMCENTRAL a latory compliance; and transform physical sold. The buyer must receive an accurate letter detailing the modi?cations. In turn, documents into electronic form and vice CoA no later than the arrival of the materi- CHEMCENTRAL sends the letter to all versa. The range and depth of impact can als; otherwise, the shipment can be re- customers who have bought the product be seen across six distinct content proc- jected. In addition... [download for more]
