Case Study: NEC provided intuitive and user friendly technology to enrich the whole guest experience with improved service times, personalized assistance and quality communications.
The choice of partner was an important first step for The Peninsula Hotels, and it was vital therefore to identify a communications vendor that could not only provide ahead-of-the-game technology, but ideally one with a proven record of Peninsula hospitality.
Case Study
The Peninsula Shanghai
The Peninsula Shanghai is the ninth property in The Peninsula Hotels' portfolio of luxury hotels, marking the return of The Hongkong and Shanghai Hotels, Limited, Asia's oldest hotel company and the owning company of The Peninsula Hotels, to its original home after an absence of 55 years.A homage to Shanghai in the 1920s and 1930s, the Art Deco-inspired Peninsula Shanghai recreates the look and feel of this glamorous era when Shanghai was feted as "The Paris of the East," yet also offers the latest in state-of-the-art technology, services and amenities.The Peninsula Shanghai complex has made NEC its network solutions Customervendor to create an immediate and lasting impression with guests and . The Hongkong and Shanghai Hotels, Limited other users.IndustryNEC's Unified Communications streamline communications across the . Hospitality property, enriching the whole guest experience with improved service Challengestimes, personalized assistance and quality communications.. Provide a variety of services for guest needs. Improve staff productivity. Deploy cutting-edge technologies Challenges. Provide user-friendly technology to enhance the hotel This mixed-use project consists of 235 Peninsula guestrooms and suites, experience for guests high-end retail space, and 39 luxury residential units. Further amenities Solutioninclude five food and beverage outlets, including a jazz lounge, a signature . IP telephony server, UNIVERGE SV8500 Chinese restaurant, and a rooftop restaurant.. UNIVERGE Wireless LAN System The new hotel also ramps up the brand's technology in order to serve, . Voice over WLAN handset, UNIVERGE Terminal MH250 satisfy and provide guests with easy communications, by keeping hotel . Wireless LAN access points staff in constant connection.. IP-compatible fixed line, UNIVERGE IP Phone DT700 series The guiding light was The Peninsula Hotels' growing reputation as the world's premier hotel group, demonstrating how easily a communications Resultssystem can be deployed and adopted. . Real-time communication between guests and colleagues Long a pioneer and industry leader in innovative hotel and guestroom tech-. Wireless technology covering 99.9% of the facility nology, The Peninsula Hotels' philosophy is to provide intuitive and user-. Increased guest satisfaction friendly technology to enhance the hotel experience for its guests.. Maximize the efficiency of workforce The choice of partner was an important first step for The Peninsula Hotels, . Stay on top in a highly competitive hospitality market and it was vital therefore to identify a communications vendor that could not only provide ahead-of-the-game technology, but ideally one with a proven track record of Peninsula hospitality.
http://www.nec.com/The Peninsula Shanghai
Solution"We looked around to identify who the major players in the market, both mobility of staff throughout The Peninsula Shanghai complex and pro-worldwide and particularly in China." says Shane Izaks, General Man- moting responsiveness to guests' and residents' needs alike. ager, Information Technology, The Hongkong and Shanghai Hotels, Lim- The Peninsula Hotels' proprietary multiple communications devices are ited, parent company of The Peninsula Hotels. "We looked at quite a installed in each of the 235 guestrooms, allowing guests to request few suppliers around the world including NEC. We then carried out an services or make outgoing calls integrated with the NEC SV8500 IP open bid, and the proposal was best answered by NEC, who came communications server. Each device is connected to the hotel's inte-through with all the items we required." grated network such as an easy-to-operate display telephone and bath-NEC was chosen as The Peninsula's partner because NEC could inte- room speakerphone.grate voice and data with advanced technology, and as NEC has a proven track record of delivering reliable, high-performance solutions for maximum satisfaction to The Peninsula's guests. ResultsBy providing innovative communications such as Unified Communica-Shane Izaks on The Peninsula's collaboration with NEC: tions directly to its guests and staff, The Peninsula Shanghai has been "Once we had selected the core processes and core systems that able to stay on top in a highly competitive hospitality market.we wanted to install, it was all about 'how' we put that solution into place." Hotel guests have personalized services, fast... [download for more]
