This whitepaper has been produced by GGR Communications, experts in managed networks, and People for Business, a specialist HR consultancy. The paper explores the topic of remote working, the key considerations for implementing the solution and the implications from both an IT and an HR perspective.
Contents Remote Working - Government spin or genuine businessopportunity
How it can work for your business and
ensuring you have the right system in place
Executive Summary
Page 1 of 11Introduction
The Internet, World Wide Web, The Net orInformation SuperHighway, has changed the way businessesoperate.
BT are now usingremote working with telephony toallow them tocompetitively offerextended contactcentre hours without having to staff call centreoffices outside ofnormal hours.
Page 2 of 11Why Remote Working?
Greater productivity -research shows that staff who are given theflexibility to workaround their othercommitments workharder, are moreflexible and moremotivated
Page 3 of 11Considerations
What is your ITbudget? Are theresufficient funds toimplement the system properly? If you cut corners, the effectiveness will be greatlyreduced
How will you address the legalities such as Health and Safety?
Page 4 of 11Technical Aspects
All businesses should protectthemselves and their employees byrestricting and Monitoring Sta? Activity / Controlling Internet Access
reporting Internetaccess and other ITsystem usage.
Businesses with agood, well structuredsupport environmenthowever, will find itsimple, with a smalladditional footprintto implement remoteworking.
Company Support Systems
Data Security
Page 5 of 11"My business is based aroundconsultants workingwith clients on site.We used to sit aroundbetween meetings,wasting time. Withour system now inplace, not only do weavoid wasting timetravelling to theoffice, but we can alsowork at all times, between meetings.Our productivity has increased by aminimum of 15%."
Page 6 of 11A Solution to Suit Your Business
With a CITRIXimplementation, it is only necessary to maintainapplications on thecentral servers andnot the remotedesktops, resulting in easier and lowercost maintenance.
Page 7 of 11These systems mean that when a customer calls an employee, theiroffice phones ring at the same time astheir home officephone and theirsoftware phone.
Page 8 of 11Summary
Short term capitalcost differences can be quickly shadowedby the direct andindirect costs of a system that does not correctly supportyour business.
Remote working canimprove both yourproductivity andprofitability, not tomention attract thebest staff to yourbusiness.
Page 9 of 11About GGR Communications
Page 10 of 11David Tyler - Managing Director, People for Business Ltd.
Page 11 of 11... [download for more]
