In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. That means C-Level executives can now see the progress of their IT investments and place a value against that investment in terms of the number of service desk incidents, how quickly they were fixed, and the number of transactions that went unfulfilled.
White Paper
Show Me the Money
How Life in the ITIL Fast Lane Can Deliver Success
A discussion paper from Numara Software and Pink ElephantWhite Paper
S how Me the MoneyHow Life in the ITIL Fast Lane Can Deliver Success
Introduction of the IT budget devoted just to maintenance and operations, ŽIn this white paper, authored by Numara Software and Pink so they can release funds for new development and business-Elephant, leaders in service and asset management software and process improvements, such as the adoption of collaboration ŽITIL consulting and training respectively, we examine the critical technologies to increase the sharing of knowledge within the role of having effective processes in driving down service costs. In business, or the use of virtualised servers for sustainability particular, the paper demonstrates the importance of process and purposes.automation in helping IT executives stretch their IT budget further. Companies have adopted a variety of tools, technologies and That means C-Level executives can now see the progress of their techniques, but few have genuinely succeeded in stretching that IT investments and place a value against that investment in terms 80:20 ratio to 70:30, never mind 60:40. Yet those companies of the number of service desk incidents, how quickly they were that can achieve that goal by making effective changes to fixed, and the number of transactions that went unfulfilled. business processes can generate significant returns. Process Service management is no longer simply about matching SLAs, automation will help, provided you are not simply taking an but about ensuring service value to the business. Standards and existing business process and automating it without actually automation are a vital delivery mechanism in delivering that considering whether there is an opportunity for cost savings, and value. Equally important is understanding the human factor. if so, how, why and where to change the process.Whether your adoption of a service management framework is in The encouraging story for those organisations struggling to turn ITIL-mature Europe, in the US where take-up has recently been their 80:20 ratio to 70:30 is that success stories do exist. One rapid, or in the fledgling Asian markets where ITIL is less well- US firm transformed its IT thinking and reversed the 80:20 rule adopted, getting people to embrace process change continues to between systems maintenance and technology innovation. be a benchmark for success. This paper demonstrates that if you Now, of the company's $200m IT budget, only 20 to 25 percent manage change effectively then you're on a fast-track to success; is spent on maintenance and operations. The key was to struggle to deliver that change, especially where people are standardise the technology architecture and then adopt ITIL, a concerned, and you'll be stuck in the slow lane. key set of policies and concepts for managing IT infrastructure assets, operations, development and review to manage its core IT 1. Beating the 80:20 rule processes, while standardising the way it tackled IT problems.They call it the Pareto Principle after an Italian economist called Adopting and enforcing an enterprise architecture together with Vilfredo Pareto. It's also known as the 80-20 rule and in IT it ITIL can make a dent in IT spending of up to 30 percent when means most IT departments spend as much as 80 percent fully deployed, automating typical IT processes including change of their budgets on routine management, configuration management, incident response and maintenance and day-to-day problem management which are typical processes that make operations, while only 20 percent " up the everyday IT environment. There are 24 processes within I put my heart and my soul is spent on new technology, the ITIL framework, with the most popular, according to Pink into my work, and have lost innovation or new business Elephant, the world's leading supplier of ITSM consulting services, my mind in the process. processes that can lead to a training and conferences, being: competitive advantage. " 1. Incident Management/Problem ManagementVincent Van Gogh According to the Gartner research 2. Change Managementgroup, this 'just keeping the lights 3. Service Request Managementon' approach means that it's a struggle to argue that IT is adding value to the business, and so 4. Software Asset and Configurat... [download for more]
