Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
IBM service management solutionsWhite paper
Creating and managing value with IBM Tivoli Service
Management Center for System z.
April 2008Creating and managing value with IBM Tivoli Service Management Center for System z.
IntroductionContents Due to the sprawl and complexity of distributed IT infrastructures, technology leaders spend much of their days fixing problems instead of optimizing the 2 Introduction performance of service delivery and driving innovation. To help you meet your 3 IT challenges business objectives and mitigate common IT challenges, IBM has created a 4 The New Enterprise Data Center and vision for a New Enterprise Data Center model that provides a new approach IBM System z10 to business and IT service delivery. It is based on a recentralization of the data 5 IBM Service Management center and adoption of today's best practices to help improve service delivery 6 IBM Tivoli Service Management and return on investment, and to help align IT and business objectives. Center for System z Underpinning this new model are the platform, architecture and service 7 IBM Tivoli Service Management management solutions that IBM delivers to help you reduce IT infrastructure Center for System z: Solution areas complexity, automate operations, reduce IT costs and improve service quality. and best practices 9 Entry points for IBM Tivoli Service IBM Service Management provides an integrated set of solutions that enable the Management Center for System z transformation to the New Enterprise Data Center. It enables business-driven 10 Conclusion ® ®service delivery and management based on IT Infrastructure Library (ITIL ) 11 For more information and other best practices. It can help provide the required end-to-end visibility, 11 About Tivoli software from IBM control and automation for business service delivery and IT infrastructure management.
®IBM Tivoli Service Management Center for System z delivers these unique service management capabilities and solutions to the IBM System zT platform. This tightly integrated portfolio of solutions substantially improves the management of mainframe environments and enables you to centralize, streamline and automate critical management processes, as well as to align IT objectives with business objectives. In addition, it allows you to leverage the operational advantages of the System z platform by establishing a centralized, enterprise-wide service management hub on the mainframe, giving you the ability to host your critical service management tools on this highly reliable, available and secure platform. Creating and managing value with IBM Tivoli Service Management Center for System z.
IBM Tivoli Service Management Center for System z can help you reduce the Highlights overall cost of IT by transforming your data center from a reactive, resource focus to a business-driven, proactive service focus.
IT challengesComplex business processes are delivered across heterogeneous applications and systems which are managed by technology experts that are grouped by operational domains and platforms. These domains and platforms typically are managed in isolated silos because of a lack of standardized and integrated IT management processes across the entire environment.
Large inefficiencies are generated at the enterprise level as each silo is managed to different performance levels, as management process maturity varies throughout the environment, and as a lack of common information hinders communication and coordination across silos. As phone calls are made to gather relevant information for root cause analysis, mean time to problem resolution is increased, leading to a higher rate of failed customer interactions. This situation leads to technology leaders jumping from one crisis to the next to resolve problems in service delivery, leaving no time for them to focus on driving innovation to improve competitiveness.
Traditional service management aims to help organizations better manage their Traditional service management can limit an IT infrastructures by providing the ability to break down silos and establish organization's implementation options. standardized processes and procedures to manage their IT resources. However, there are two issues with the traditional service management approach. First, traditional service management tools are typically limited in the number of operating system p... [download for more]
