Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency

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Modernizing IT: Strategies for
Improving Service Quality and
Reducing IT Costs
Ajay SinghVice President and General Manager of Service Assurance, BMC So wareTABLE OF CONTENTS
EXECUTIVE SUMMARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
DO MORE WITH LESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2» Consolidate and Standardize Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2» Automate Wherever Possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2» Move from Reaction to Prediction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2» Facilitate Problem Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3» Prioritize Work Based on Business Impact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3» Enhance Communication with the Business. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
CHOOSE A MODERN BSM SOLUTION SET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4» Show the Big Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4» Stem the Event Flood. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4» Analyze and Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5» Learn, Automate, and Adapt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6» Leverage and Integrate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
REAP THE BENEFITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6» Less Business Disruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7» Improved Service Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7» Increased E? ciency and Reduced Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CONCLUSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7EXECUTIVE SUMMARY
Do you feel that you're on a treadmill that keeps going faster and faster? Just trying to maintain agreed-upon levels of perfor-mance and availability for the services you are already delivering presents a daunting challenge. But you have to do more than maintain the status quo to keep up with the increasing demands of the business. If your organization is like most, the business units are demanding more services as technology becomes even more deeply embedded in the business. Your IT environment is growing more complex as you adopt technologies, such as virtualization, and integration methodologies, such as service-oriented archi tecture (SOA). And there is always growing pressure to improve service and reduce costs. It seems like you'll never catch up.
What can you do? According to Gartner,1 "The question to ask is, 'Can IT delivery organizations close the gap on business expec-tations by working harder in the way they have done in the past?' The answer must be a resounding 'No.' To meet business demands for higher levels of performance and availability while adding services and reducing cost... [download for more]