Today states and government agencies must be able to respond and adapt quickly to relentless change to improve citizen and business services, manage resources effectively and efficiently, strengthen national security and public safety and ensure a sustainable environment. Find out how technology can enable the delivery of better value for citizens and lower costs in this solutions brief.
Smarter State Government Processes in 2010
Imagine if
Smarter State Government Processes in 2010
Enabling Citizen-Centric Processes, Transforming Service ŽDelivery and Reducing Costs with IBM WebSphere ILOG
Business Rule Management System (BRMS) TechnologyImagine smart government. Imagine if you could provide every citizen with the best access to quality services and protections, sustainably.
According to a recent Gartner Industry Research, sixty multiple legacy systems, data redundancy and paper-based percent of governments at all levels and in all geographies reporting. will be pressured to pursue IT modernization in the next five years. To turn strategy into practical reality, IT departments Government Agencies Challengesshould (then) work on eliminating the reluctance to change. . Reducing costs . Gaining visibility into processes Smarter is. . Streamlining tax collection Smarter state government processes go beyond basic . Reducing fraud and abuses automation by adding intelligent decisioning capabilities . Sharing information for greater agility, flexibility and transparency. They are . Providing better services to citizens intelligent processes that can help you accomplish critical . Complying with new regulations tasks, such as shortening service delivery; deploying interactive user-centric services based on self-screening; Many of these challenges are linked to common IT or simulating how new regulations will affect programs and challenges across all government agencies:agencies. Most important, they are dynamic processes that can help you respond and adapt to the widest range of . Disjointed processes and multiple technologies with lots of contingencies or those things that "we didn't see coming." manual practices resulting in process silos Why is change necessary now? . Legacy systems where business rules that govern these processes are either embedded as code or decentralized UNSUSTAINABLE PROCESSES AND PRACTICES (residing in multiple locations). This makes it very difficult to Governments need to stabilize and revive economies, spur cope with ongoing changes whether these pertain to employment opportunities and prepare their nations for the eligibility assessment, application processing or 21st century. Trillions of government dollars are expected management of changing regulatory and safety to flow into state and local projects in countries around the conditions globe. They will be used to better serve citizens and address critical challenges such as: poor decision transparency . Lengthy implementation times when introducing a and consistency within systems; difficulties in reacting new program, rolling out a new government initiatives or quickly to changes in regulations and proving compliance; implementing any regulatory change - essentially, fragmented information and limited insight capacities due to significant time to market constraintsGovernment agencies and public service organizations
CASE STUDY Now, the VA has externalized rules using ILOG JRules to centralize and automate the enrollment process. By choosing Veterans Health Administration to implement a BRMS, the VA moved existing hardcoded Streamlined Enrollment Decisioning rules from their existing system layer into a well managed Imagine serving over 7.5 million enrolled participants, BRMS, obtaining greater visibility of the rules. Thus, change managing 900,000 new participants each year and serving deployment is much faster. Additionally, by integrating a 3.4 million unique individuals. BRMS, the VA gained precision in their policy analysis activity, reducing the overall rule development and deployment Prior to adopting a Business Rule Management System, life cycle for the long term. This centralized approach also the Department of Veterans Affairs was hard-coding rules. improved collaboration with third parties such as hospitals, Visibility into the rules that were supporting application state employees, and clinical providers by letting them have validation or compliance processes was virtually impossible. access to the latest eligibility and benefit level information Enrollment decisions took six weeks to process. on all patients, in real-time and as it is being updated in the system. 2Building Smarter Government Processes with WebSphere Homeland Security, Intelligence and Law Enforce... [download for more]
