The Total Economic Impact Of Progress Actional Management For Interconnected Applications

Prepared for Progress Actional February 2009
The Total Economic ImpactT Of
Progress Actional Management For
Interconnected Applications
Implemented by a communication and media service provider
Project Directors: Paul Devine and Sebastian Selhorst
The Total Economic ImpactT Of Progress Management for Interconnected Applications
TABLE OF CONTENTS
Executive Summary ...............................................................................................................................3
Purpose..............................................................................................................................................4
Methodology.......................................................................................................................................4
Approach............................................................................................................................................5
Key Findings ......................................................................................................................................5
Disclosures.........................................................................................................................................6
Progress Actional Management for Interconnected Applications: Overview .......................................7
Analysis...................................................................................................................................................8
Interview Highlights............................................................................................................................8
TEI Framework ..................................................................................................................................9
Costs ................................................................................................................................................10
Benefits ............................................................................................................................................10
Risk...................................................................................................................................................17
Flexibility...........................................................................................................................................19
TEI Framework: Summary...............................................................................................................20
Study Conclusions................................................................................................................................21
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-2- The Total Economic ImpactT Of Progress Management for Interconnected Applications
Executive Summary In February 2009, Progress Actional commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Progress Actional. The Progress Actional solution provides visibility, security, and control of the activities of services and end-to-end business transactions in a runtime environment. This study illustrates the financial impact of deploying Progress Actional at an organization that has asked to remain anonymous: a large communication and media service provider based in the United States.
While conducting in-depth interviews with this existing in-production customer, Forrester found that the primary driver for the deployment of Progress Actional solution was a desire to increase the stability and performance of a mission-critical CRM environment. Service-oriented architecture (SOA) had notably improved the effectiveness of the CRM application, but it had also increased its complexity. Legacy s... [download for more]