Service Management Integration - Completing the Jigsaw

LANDesk White Paper
Service Management Integration-
Completing the Jigsaw
Multi-layer integration makes a successful service management solution a Rosetta stone for understanding and managing the IT environment and the mission-critical services it delivers. LANDesk White Paper
Contents
Executive Summary........................................................................................................................3Ensuring that Important Services Are Delivered Consistently and Efficiently.....................................3Transforming IT Operations with Context and Process....................................................................3When Service Management Fails, Check the Integration.................................................................3Multi-Layered Integration: the Master Key to Service Management.................................................4Integrated service management benefits employees, end users and service customers...........4Integrated service management benefits service desk analysts.................................................4Integrated service management benefits the IT organization.....................................................4Integrated service management benefits the business organization..........................................5Integrated service management benefits customers and business partners..............................5Integration Expands the Value of Your Service Management Investment.........................................5
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www.landesk.com2LANDesk White Paper
Executive Summary Transforming IT Operations with Service management solutions have the potential to Context and Process return very significant hard-currency ROI. Successful The striking range in the scope and ambition of these implementations dramatically improve decision accuracy, objectives reveals what may be the least-understood truth enhance productivity, increase operating efficiency and reduce about service management solutions-that they can provide operational risk by providing comprehensive context for a wide far more than just incident, problem and change management, range of management decisions. But these solutions cannot or even ITIL conformance-as important as those capabilities operate to their full potential in isolation; they require multi- are. When properly implemented, service management layer integration with the underlying IT infrastructure- can connect and streamline every aspect of IT operations, the existing system and network management tools, key providing critical context for every decision. Ultimately, it business applications and personal productivity tools. With can transform the relationship between IT and its customers comprehensive integration into this environment, service throughout the business and... [download for more]