Authentication is the beating heart of security. The most fundamental action in all of IT is to identify “who you are”—and authentication is the building block that answers that question. Now more than ever, IT teams must do everything they can to ensure that users are who they say they are, and that their credentials have not been stolen. IT is in state of crisis, with hundreds of millions of identities stolen annually. For system administrators, it’s crucial to know which users have the right to access a given resource, and whether unauthorized users have tried to get in.
Authentication, though, is increasingly about more than system security. It’s also about meeting user expectations for ease of use, privacy and overall experience—especially in financial and healthcare enterprises. Authentication is crucial, but it needs to be frictionless to avoid frustrating users—whether they are customers, partners or employees.