One of the world's largest MMORPG publishers uses iovation to keep their games safe for their valued players, and the fraudsters out. Ntreev USA specializes in online game development and publishing. They publish three games including Trickster Online Revolution, Grand Chase and PangYa. Working with iovation ReputationManager allows Ntreev to protect their valued players from online abuses, as well as potential fraud such as identity mining and credit card abuse.
c a s e s t u d y
Ntreev USA Tackles Chargebacks
and Terms of Service Violations
with Device Reputation
The most One of the world's largest MMORPG publishers uses
satisfying result from iovation to keep their games safe for their valued players,
implementing iovation and the fraudsters out.
is that it helps us do Challengeour job to become ? High volume of chargebacks on virtual goods from fraudstersinvolved with our ? Businesses violated Ntreev terms by selling their products on third-party sitesplayers. It empowers ? Over six in-house programs and various databases necessary to manage fraud
us and enables us to Solutionservice customers ? A partner who understands the gaming industry, terms, and player needsmore effectively. ? No interference with player's experience or processing speed ? No sharing of personal identifiable information (PII)
Daniel NossGame Operations Manager, ResultsNtreev ? Hidden relationships uncovered between devices and accounts ? One powerful tool effectively detects and prevents fraud across multiple gaming sites ? Repeat offenders are now shut out, resulting in incredible ROICompany Overview
Located in Southern California and established in 2006, Ntreev USA Inc. is a sister company of Ntreev Soft, specializing in online game development and publishing. Ntreev USA publishes the MMORPG Trickster Online Revolution, the action brawler MMO title Grand Chase, and Pangya.
Trickster Grand Chase PangYa
Trickster Online realizes his dream video game on Caballa Island to become the ultimate Trickster. Trickster Online Revolution features extensive character development, drilling system to collect cool items and offers a new way to gain experience points.
Grand Chase is an online action brawler set in a medieval fantasy world. It follows the story of a few brave young knights who join a group of nobles known as the "Grand Chase" to defeat an evil usurper to the throne, a villainess known as Kaze'aze. Grand Chase combines traditional side-scrolling dungeon crawling with intense, skill-based player vs. player (PvP) matches.
PangYa follows the time-honored tradition of the game that saved the Isle of PangYa from the evil Demon King. Gain fame and fortune in this exciting, cute Golf MMO.
Ntreev USA offers localization, translation, quality assurance, account administration and billing services for games, while the software is developed by sister companies or other industry developers. Ntreev's games are 100% free play with a microtransaction model, offering items to players in their item malls. However, Ntreev players can move between a level zero to a max level on any character without spending any money.
Often times, players like to differentiate their characters and show individuality to stand out while enjoying what they do. Players have the option to enhance their gaming experience by looking different or choosing new or different weapons, while remaining competitive in their game. Ntreev has gone to great lengths to balance paid and free players and many times free players bring enough skill to counteract the paid players.
Players use different mediums to add money and recharge their points for spending within the game store or on the Ntreev website. Approximately 90% of these microtransaction purchases are permanent items, while others are temporary or have a limited game time.
Ntreev Case Study page 2Ntreev's growth comes primarily from word-of-mouth. Since the games are free play, the only barrier to entry is the act of downloading the game. Since the target bracket for their audience is 14 years and up, Ntreev is committed to providing their players with a safe and secure site.
Chargebacks became a major problemThe common problem with the video game market is the high amount of chargebacks that take place. Within many MMOs, players execute microtransactions to purchase virtual goods. They try them out for a while and then make a decision to charge them back.
In other situations, a child may have taken possession of a parent's credit card and used it inside a game. The parent calls the gaming company to fight the charge and the gaming company educates the parent on what took place and how to avoid it from happening in the future. The gaming company can easily verify the device used to play the game, its ... [download for more]
