Get the EMA Paper on Workload Automation

IT Automation: Going Beyond the
Obvious to Find Real Cost Savings®An ENTERPRISE MANAGEMENT ASSOCIATES (EMAT) White Paper Prepared for BMC SoftwareJuly 2009
IT MANAGEMENT RESEARCH,INDUSTRY ANALYSIS AND CONSULTINGIT MANAGEMENT RESEARCH,INDUSTRY ANALYSIS AND CONSULTING
Table of ContentsExecutive Summary..............................................................................................................................................1
The Hidden Costs in Complex IT Environments..........................................................................................1
Going Beyond the Obvious................................................................................................................................2
Reduce application support efforts.............................................................................................................2
Cut outage costs..............................................................................................................................................2
Improve integration........................................................................................................................................2
Consolidate vendors.......................................................................................................................................2
Minimize skill requirements..........................................................................................................................3
Ensuring Business Value......................................................................................................................................3
Workload Automation - Working Smarter and Harder.................................................................................3
Case Study: BMC Software at CARFAX..........................................................................................................4
EMA Perspective...................................................................................................................................................5
About BMC Software...........................................................................................................................................5
IT Automation: Going Beyond the Obvious to Find Real Cost Savings©2009 Enterprise Management Associates, Inc. All Rights Reserved.IT MANAGEMENT RESEARCH,INDUSTRY ANALYSIS AND CONSULTING
Executive Summary ®ENTERPRISE MANAGEMENT ASSOCIATES (EMAT) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. Workload Automation (WLA) effects real cost savings by:. Assisting in organizational efforts to improve productivity, minimize revenue loss, and reduce staff time spent on problem resolution. E liminating the effect of outages that may cost millions of dollars an hour, and which waste IT staff on routine remediation. Improving integration to eliminate manual interactions, free up staff, reduce errors, and eliminate on-call and third shift costs. C utting software costs by consolidating multiple vendors to one integrated solution that eliminates manual interventions and improves long-term productivity and service. Embedding knowledge and abilities in software, reducing skill requirements, lowering training costs, and freeing up staff without impacting business capabilitiesCARFAX has used WLA from BMC Software to automate and integrate complex workloads, virtually eliminate the cost of out-CARFAX has used WLA to ages, save millions of dollars in staff costs, minimize cross-train-automate complex workloads, ing, and provide a competitive service that attracts new business eliminate the cost of outages, and opens up new revenue opportunities.save millions in staff costs, minimize cross-training, and EMA believes that CIOs facing budget cuts and looking to be strategic business assets should ensure Workload Automation and provide a competitive service. CONTROL-M are high on their list of new initiatives.
The Hidden Costs in Complex IT Environments It is no surprise that most CIOs need to reduce costs. In fact, recent EMA research shows that around 75% of all CIOs are facing budget cuts or restrictions this year. Most CIOs rea... [download for more]