Computerworld eBook: Enterprise Management Flyover

An interactive eBook Navigating to Customer SuccessThis case study explains how TomTom, a leading manufacturer of navigation software and personal Enterprise navigation devices, got on track with their end-to-end e-commerce processes and gained maximum insight in customer experience.Management Test for SuccessLearn how two customers profited from using the Flyover Oracle Application Testing Suite.A high-level view on mission-critical IT management
The typical IT environment today is overwrought with complexity that impedes service quality, stifles dynamism, and is expensive to maintain. Featured ResourcesFar too much IT time and money is spent just keeping the engines running. Ensuring Web Service Quality for
What's needed is a bold new approach to managing business applications, an approach that includes the applications themselves. The path to Service-Oriented Architecturesthis approach is paved with comprehensive, integrated, top-down management solutions from the application provider, not with the disparate and unlinked third-party management solutions found so often today. Oracle's Enterprise Manager is one such solution designed to integrate with the Deploy Changes 80% Faster: Oracleapplication for its manageability and move businesses decisively away from component-centric solutions. Real Application Testing-BusinessWhether packaged applications or composite applications, their usage and business dependencies are ever increasing. These environments are highly Agility Through Superior Testingcomplex because of the thousands of IT components and assets that need to be monitored, tracked and managed. It's only at the end-user level that application performance truly matters. Carefully considered enterprise management strategies show the way through the thicket of IT complexity. Achieving a Superior Ownership The depth of management of Oracle Enterprise Manager translates into optimal application performance, lower costs, optimal service levels and Experience in Manageability and happy end users. Quality for Oracle E-Business SuiteThis IDG eBook, with specially selected articles and numerous clickable resources, is designed to showcase practical ways that, even in this tough economy, allow you to take big steps to reduce IT complexity and drive your organization forward. Other ResourcesWhether it is battle-testing applications before deployment, automating service lifecycle management, accelerating problem resolution, or devising a user-centric approach to application performance management, enterprise management tactics and strategies are the IT manager's best friend. Application Testing SuiteRead on to see how real-world users are harnessing readily available enterprise management solutions while keeping costs low. Real Application Testing Data MaskingCOMPUTERWORLD Real User Experience Insightcustom publishing group Application Management

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Navigating to Test for Featured Application Real Application Data Masking Real User Application Management COMPUTERWORLD Customer Success Success Resources Testing Suite Resources Testing Resources Resources Insight ResourcesENTERPRISE MANAGEMENT FLYOVER An interactive eBook
CaseStudy
Navigating to customer success
Insight into the end-to-end customer experience allows TomTom to navigate to the right business destination By David A. Kelly
Sometimes, all the expertise Oscar Diele, global vice president monitor and proactively manage derstand the end user experience of abling organizations to gain visibility in the world can't help you if you of e-commerce at TomTom. their customers' or users' applica- our Web site visits." into what their users are experienc-don't know where you are or what's As good as the company's naviga- tion experiences. It's a problem that's not confined ing. At the same time, Oracle Real going wrong in your organization. tion devices are, they couldn't pro- It also helps to align IT and busi- to TomTom. With more and more User Experience Insight collects a lot Take the case of TomTom, a 1.7 bil- vide TomTom's management with ness objectives. companies focused on saving mon- of information and performance data lion Euro (approximately US$2.5 visibility into its e-commerce sys- "We had a couple of outages ey and optimizing customer relation- so that application administrators billion) Dutch-based leading man- te... [download for more]