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> LogMeIn > Modern Consumers Require an Omni-Channel Strategy
Published:  Mar 06, 2017
Type:  White Paper
Length:  4 pages

Modern Consumers Require an Omni-Channel Strategy

White Paper Published By: LogMeIn

Failure to provide today’s digital consumers with seamless interactions across communications channels and platforms in a fast-evolving marketplace can do serious damage to an enterprise through lost sales, poor reviews on social media, customer churn, and excessive turnover of disgruntled agents.

Tags : 
logmein, omni channel, customer loyalty, customer support agent, market research, consumer research, renewals, infrastructure, mobile data systems, smart phones, wireless communications, wireless infrastructure, wireless messaging, best practices, call center management, call center software, customer interaction service, customer satisfaction, customer service, ebusiness