PBX Buyer's Guide: PBX the choice for Mid to Large Business

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PBX Buyer's Guide
Understand the advantages of PBX over other phone systems, learn about the key features of a PBX system & find out the costs of implementing a PBX system.

By: Sally Treanor
Hosted VoIP Buyers Guide
PBX Buyer's Guide
Everything You Need to Know When Purchasing a PBX System PBX, which stands for Private Branch exchange, is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or telephone company. PBXs connect internal telephones of businesses, while also connecting the business to the Public Switched Telephone Network, or PSTN. They handle the processing of all calls within the PBX's system, and they have all the telecommunications features that companies need to conduct day-to-day business built into the system itself, so that you won't need to purchase them from the telephone company. If you are interested in purchasing or learning more about a PBX phone system, this guide will help you understand the features of a PBX system, give you an idea of the different kinds of PBX systems there are, and how to find the best one for your business. The Advantages of a PBX Phone System A PBX system has many advantages for small and medium sized businesses. While PBX used to be solely for big businesses who could afford the expensive equipment and maintenance fees, PBX phone systems are now much more accessible for businesses of all shapes and sizes, thanks to the advent of hosted PBX technologies. No matter your business size, a PBX phone system will enable you to manage complicated and prolific telecommunication demands with minimal effort. Most PBX systems, such as Voice Over the Internet Protocol PBX systems, are all-inclusive packages that offer many different features for one price, as opposed to typical telephone companies, who charge individually for features. Furthermore, a PBX system allows for the mobility and flexibility that modern businesses need. PBX Features: What a PBX System Can Do For Your Business The main functions of a PBX are establishing, maintaining, and disconnecting connections between extensions within a business, and to the main PSTN. However, PBX systems offer numerous other features that go beyond standard business phone system features, and are included within the PBX package pricing. In addition to basic features like call forwarding, call waiting, and conference calls, PBX systems offer other features like customized abbreviated dialing, direct inward system access, follow-me calling, and shared message boxes. Different providers often offer different services to distinguish themselves, so make sure you are familiar with the offerings of different companies, so you can find out what will work best for your business. These features enable you streamline communication in your business, and to maintain and preserve contacts efficiently, allowing you to grow your business without worrying about how to
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PBX Buyer's Guide
manage your growth. For a more comprehensive list of features common to most PBX service providers, see the end of this guide. Hosted and VoIP PBX Systems Traditionally, a PBX system would require a business to purchase expensive equipment to handle communications onsite. However, developments in technology have allowed for hosted PBX systems, in which the expensive equipment is hosted offsite by a PBX service provider. Thus businesses can easily route calls without the hassle of handling the technical side. Furthermore, hosted PBX systems prevent unnecessary costs by eliminating the need to purchase expensive equipment or upgrade hardware. VoIP PBX, or Voice Over Internet Protocol PBX, is a form of hosted PBX, in which calls are carried over the Internet. Better suited for smaller business that lack IT resources or don't wish to own their own phone system, hosted VoIP outsources the system to your VoIP service provider. Your telephony equipment is located with the VoIP service provider, and not at your business location, making installation easy and quick. Since hosted PBX systems handle incoming business calls on the service provider's own PBX equipment, the cost is shared over many users, enabling both businesses and their PBX service providers t... [download for more]