The LANDesk ITBM Maturity Model

LANDesk White Paper
®The LANDesk ITBM Maturity Model
A proven framework for delivering business alignment and implementing best practices for IT service management. ®LANDesk White Paper | The LANDesk ITBM Maturity Model
Contents
I. Bottom-line Business Discipline for IT Service Management..........................................................3II. Five Stages: Milestones in ITBM Maturity.....................................................................................4The Initial Stage...........................................................................................................................4The Reactive Stage......................................................................................................................4The Managed Stage....................................................................................................................5The Proactive Stage....................................................................................................................5The Optimized Stage...................................................................................................................6III. An Integrated Approach to IT-Business Alignment.......................................................................6IV. Start Your Own Journey to Maturity.............................................................................................6References......................................................................................................................................7
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®I. Bottom-line Business Discipline for IT The LANDesk ITBM Maturity ModelService Management The first challenge for IT organizations seeking to apply business discipline to service management is to locate their It's a rare occasion when an IT management discipline current and desired states of IT business alignment. To simultaneously captures the imagination of technology and simplify and standardize this task, the LANDesk business business-side managers, but IT Service Management (ITSM) unit developed the ITBM Maturity Model, a five-stage has accomplished that feat. A recent study by Enterprise 1 methodology for aligning service management processes with Management Associates reveals that fully 87% of IT corporate business objectives. professionals are currently planning strategic, enterprise-level ITSM programs with the support of senior management. The LANDesk® ITBM Maturity Model incorporates elements of multiple best-practice approaches, including ITIL, Control The goals of these projects range from the operational Objectives for Information and Related Technology (COBIT), (improving service quality and consistency, reducing risks and the Capability M... [download for more]