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> Adobe > JETZT WIRD ES ECHT ZEIT
Adobe
Published:  Oct 05, 2016
Type:  White Paper
Length:  15 pages

JETZT WIRD ES ECHT ZEIT

White Paper Published By: Adobe

They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them. Now they’re swerving unpredictably and often anonymously from device to device, channel to channel. What’s more, they’ve escaped from the sales funnel that once guided them gently but firmly from awareness to purchase.

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Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management, customer satisfaction, customer service