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Although Unified Communications (UC) is a term that's frequently heard these days, finding clear - or even consistent - definitions can be a real challenge. Avaya has created a straightforward yet holistic definition: Unified Communications is the convergence of real-time and non-real-time business communication applications. These applications include voice and video telephony, conferencing, collaboration, voice and video mail, instant messaging, email, calendaring and contacts. Users will access these capabilities using multiple modalities including voice, data, and speech access; as well as through multiple devices - from mobile phones to PCs. Ultimately, these communications services will be embedded into a wide variety of core business processes.
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