The CIO's Guide to Fixed Mobile Convergence

Executive Overview
The CIO's Guide
to Fixed Mobile
Convergence
© 2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePressT and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. MKT-26969-001Executive Overview
The CIO's Guide
to Fixed Mobile
Convergence
Table of Contents
Executive Summary 2
Converge systems for a mobile workforce 2
Reasons to consider converging voice systems 3
Other benefits of converged voice systems 4
Methods of convergence 5
Making the transition to an FMC platform 6
Introducing the BlackBerry Mobile Voice System 7Executive Summary Reasons to consider converging voice systemsMobile working has transformed the business world, stimulating innovation, improving productivity and creating Understanding why bringing together your mobile and fixed-line communication systems can benefit your new opportunities. Industry analyst estimates suggest the mobile workforce could exceed 800 million in 2009. organization is an important part of choosing the right platform. The solution you select should fit seamlessly These workers can spend as much as 40% of their time away from their desk, complicating their communication into, and help secure, your existing voice network, be scalable for future growth and technologies, have a needs and draining productivity. As businesses look to do more and encourage the best from their workforce, recognizable cost benefit and enhance your workforce's capabilities beyond solutions you may have already flexible, on-demand access to information has become a requirement. implemented. Identifying and prioritizing these reasons can help drive you to a solution that best fits your organization's needs. There are five top reasons to consider implementing an FMC solution:Equipping staff with the right tools can enhance productivity, motivation Organizations seeking solutions that provide high-performance access and staff retention. Highly secure mobile email and data applications help while addressing security needs can leverage fixed mobile convergence 1. Productivitymobile workers stay in touch and up-to-date with a wide range of business (FMC) systems to enhance communication. This document explores Increasing productivity is one of the most important drivers for a course to take advantage of innovation can help your organization issues. Extending that streamlined anytime, anywhere access to mobile why your organization should implement an FMC solution, the benefits implementing FMC. With on-the-spot access to your organization's maintain control while increasing employee freedom. FMC solutions allow voice applications is the next frontier in worker empowerment. of FMC and considerations for methods of implementation. fixed systems, mobile professionals can make more informed decisions. your organization to leverage existing infrastructure by integrating mobile Having a single phone number that customers and colleagues can use devices with fixed PBX-based desk phone functionality. FMC solutions that to reach your employees no matter where they are means they are never support multiple and mixed network technologies (IP/TDM) allow you to out of touch. Workers can collaborate more quickly by accessing familiar extend the life of your existing telecom capital investments while leaving desktop phone features like call transfer and extension dialing right the door open to new ones. Whether you are adding to your voice network Converge systems for a mobile workforce from the mobile device. Intuitive visual menus make migration to an or migrating to a new one, the right FMC solution should provide a simple Getting your organization's data, applications and email to mobile handsets is not only easy but expected and FMC solution simple for users. If a call is missed, having a single voice upgrade path that helps keep costs in check. most organizations have implemented mobile solutions for their fixed systems. Today, mobile workers enjoy the mail box means workers spend less time managing multiple messaging freedom of mobile SAP applications, corporate collaboration tools, instant messaging, social networking and, systems. FMC also enhances collaboration by exte... [download for more]