ITIL Version 3 Best Practices Master World-Class IT Management Techniques with ITIL Version 3

ITIL Version 3 Best Practices Master World-Class IT Management Techniques with ITIL Version 3
Contents
What is ITIL? 2
Why ITIL Version 3 Best Practices? 3
The Service Lifecycle: 5 Best Practices of the ITIL Library 4
Stay Competitive & Improve Productivity 6
About Safari Books Online 7
References 8
Form # WP-304 (03/09)What is ITIL?
"Having the ITIL Version 3 Service Management Best Practices documentation available on demand through Safari Books Online is a valuable benefit to all of us here in the Sun IT Group. Safari Books Online makes collaborating on projects simple; each of us can quickly find information we need and instantly share that information with the rest of the team. As an IT community, we should all continue to use this resource to make the most of our service delivery and service management practices."
-Dawn Mular, Director, IT Operations Group - Sun Microsystems
The Information Technology Infrastructure Library states that an IT leader today can gain valuable (ITIL) is written by the UK Office of Government knowledge, resources and-perhaps most Commerce and published by The Stationary importantly-a road map to IT issues through the Office. This library features best practices and adoption of ITIL. Configuration Management is one standards for IT professionals and developers. example. A vital component to the IT Architecture, The ITIL core collection of titles has been used Configuration Management, and the supporting by IT professionals for more than 20 years and is Configuration Management Database (CMDB) considered the authoritative body of work focusing are the skeleton of all IT Service Support and the on exceptional and innovative technology solutions backbone for delivering that support. and services. For many IT experts there is no substitute for the methodologies covered in the When outlining key elements in the IT landscape five core titles. such as database relationships, software installation, impact and risk assessments, and ITIL describes best practices, the framework for IT infrastructure and documentation, Configuration professionals to establish world-class service and Management is often a component IT leaders achieve the competitive advantage so necessary in describe as needing attention.today's business world. ITIL defines the processes that enable IT to provide value-added support IT and business leaders today can no longer look and services to the business, where factors such at IT simply as a cost center, it is now a vital part as reliable systems and networks, consistent IT of business success. Improving the efficiency of processes, and timely execution of enterprise IT and improving the measurement of its impact projects are thoughtfully planned and implemented. on business performance are at the forefront of managers' concerns. Access to ITIL books can Larry Klosterboer, an eighteen-year veteran of IT be instrumental in providing the methodology for Operations, and a certified ITIL expert with IBM, IT improvement.
ITIL Version 3 Best Practices Why ITIL Version 3 Best Practices?
ITIL Version 2 was influential in identifying the key ROI, business metrics and business benefits come processes of its time; however, those processes to the forefront in ITIL Version 3 Best Practices, shaping Service Management have changed reflecting the trend and necessity for IT to step out drastically. IT leaders can confirm Service of the cost center world and into the value-added-to-Management means more than just supporting the the-bottom-line world.end product; it means establishing and working through a Service Lifecycle. In working with literally hundreds of IT clients over the years, Larry Klosterboer cites compliance ITIL Version 3 Best Practices has expanded the and control as significant hurdles for many IT concept of IT service delivery from day-to-day departments looking to react to business needs. operations of those services to the Service Lifecycle. Change Management is critical to success in this ITIL Version 3 Best Practices includes five lifecycle area of IT Operations. A structured process is phases (each with its own guidebook): Strategy, provided to address areas such as impact analysis, Design, Transition (which covers implementation and communication and scheduling for the change), Operat... [download for more]