ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
ITIL Version 3 Best Practices Master World-Class IT Management Techniques with ITIL Version 3
Safari Books Online For Government Improving IT Service Management within the Government Organization
Contents
What is ITIL? 2
Why ITIL Version 3 Best Practices? 3
The Service Lifecycle: 5 Best Practices of the ITIL Library 4
Stay Competitive & Improve Productivity 6
About Safari Books Online for the Government Sector 7
References 8
Form # WP-305 (05/09)What is ITIL?
The Information Technology Infrastructure Library the assessment process." As an IT leader the (ITIL) is written by the UK Office of Government source for understanding and implementing such Commerce and published by The Stationary Office. procedures is gained through the teachings and This library features best practices and standards examples of ITIL.for IT professionals and developers. The ITIL core collection of titles has been used by IT professionals In addition, over the last two years, the OMB has for more than 20 years and is considered the launched the Line of Business (LOB) initiatives. authoritative body of work focusing on exceptional The purpose of the initiatives is to consolidate and and innovative technology solutions and services. improve operations around common services, For many IT experts there is no substitute for the including, financial grants, budgeting, and IT methodologies covered in the five core titles. infrastructure. As a result, agency IT departments are in need of a framework to help them transform ITIL describes best practices, the framework for IT and achieve key goals established as part of professionals to establish world-class service and the LOB initiatives.achieve the competitive advantage so necessary in today's business world. ITIL defines the processes As LOB metrics, such as; total cost per device, total that enable IT to provide value-added support cost per user, and help-desk speed-of-answer and services to the business, where factors such percentage become "mission-critical" for IT agency as reliable systems and networks, consistent IT departments, it is imperative for IT departments processes, and timely execution of enterprise to fully grasp the scope of data and the costs projects are thoughtfully planned and implemented. associated with doing business. ITIL v3 is geared for service delivery, understanding costs, and As Sarbanes-Oxley has changed the business transforming IT Operations into best-in-class world, requiring far more internal control over IT Operations.financial and management decisions, The Office of Management and Budget (OMB) Circular A-123 has Larry Klosterboer, an eighteen-year veteran of IT done the same for Federal agencies. Also similar to Operations, and a certified ITIL expert with IBM, Sarbanes-Oxley, A-123 defines IT and IT Operations states that an IT leader today can gain valuable as an area highly dependent upon transparency and knowledge, resources and-perhaps most internal controls. importantly-a roadmap to IT issues through the adoption of ITIL. Configuration Management is one OMB Circular A-123 states, "Generally, identifying example. A vital component to the IT Architecture, and implementing the specific procedures Configuration Management, and the supporting necessary to ensure effective internal control, and Configuration Management Database (CMDB) determining how to assess the effectiveness of are the skeleton of all IT Service Support and those controls, is left to the discretion of the agency the backbone for delivering that support. When head. While the procedures may vary from agency to outlining key elements in the IT landscape such as agency, management should have a clear, organized database relationships, software installation, impact strategy with well-defined documentation processes and risk assessments, and infrastructure and that contain an audit trail, verifiable results, and documentation, Configuration Management is specify document retention periods so that someone often a component IT leaders describe as not connected with the procedures can understand needing attention.
ITIL Version 3 Best Practices for Government Why ITIL Version 3 Best Practices?
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