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In order to win customer loyalty, organizations need to continually improve their customer service operations and be more cost effective. The bottom line is that customer retention, cost control, and business continuity are vital to business success, particularly in a competitive market.This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy.
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