In today's business environment, equipping information workers with the right tools to do their jobs is a fundamental element for maintaining competitive advantage. Organizations are striving to achieve global connectivity in a dynamic environment where travel is becoming more difficult and expensive, employees are more dispersed, and business boundaries are constantly being extended. To harness the benefits of the new work order, organizations are looking to achieve true collaboration with customers, partners, suppliers and employees. Simply put, the mantra is to "improve productivity while lowering costs." Web collaboration is becoming imperative in reaching this fundamental goal by offering "anytime anywhere" communications that impacts the bottom line and improves profitability.
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Sponsored ByWebEx CommunicationsOctober 2005TABLE OF CONTENTS
. EXECUTIVE OVERVIEW 3
. SITUATION ANALYSIS - COMMUNICATION CHALLENGES 4
. WEB COLLABORATION IMPROVES BUSINESS PROCESSES 5
. QUANTIFYING BUSINESS VALUE AND PRODUCTIVITY BENEFITS OF WEB COLLABORATION 6
ROI Methodology 7
Sales ROI Case Study 7Annual Travel Cost Savings 9Benefits from Travel Time Savings 9Increased Productivity Resulting From Greater Effectiveness 10
Training ROI Case Study 11Annual Travel Cost Savings 13Benefits from Travel Time Savings 13Increased Productivity Resulting From Greater Effectiveness 13
Other ROI Case Studies 14Customer Support Case Study 14Product Development Case Study 15
. CONCLUSIONS 16
Frost & Sullivan Whitepaper 2EXECUTIVE OVERVIEW Web collaboration isbecoming an imperative inIn today's business environment, equipping information workers with the right tools to do reaching the fundamentaltheir jobs is a fundamental element for maintaining competitive advantage. Organizations goal of improvingare striving to achieve global connectivity in a dynamic environment where travel is productivity while becoming more difficult and expensive, employees are more dispersed, and business lowering costs by offeringboundaries are constantly being extended. To harness the benefits of the new work order, anytime anywhere organizations are looking to achieve true collaboration with customers, partners, suppliers communications thatand employees. Simply put, the mantra is to "improve productivity while lowering costs." impacts theWeb collaboration is becoming imperative in reaching this fundamental goal by offering bottom line and"anytime anywhere" communications that impacts the bottom line and improves improves profitability.profitability.
Beyond the core benefits of travel cost and time savings are even more significant ways inwhich web collaboration is providing maximum value. In addition to the hard benefits, theconsensus is that web collaboration delivers increased speed, reduced time to market andincreased team productivity. However, valuing technology investments has confounded manyorganizations. Enterprises lack the tools and metrics needed to make informed businessdecisions on the value of collaboration technologies for information-worker productivity.This paper addresses the issue by measuring the cost savings as well as productivitybenefits from investments in WebEx on-demand web collaboration solutions.
WebEx Communications is the market leader in offering on-demand web meetings that areenabling thousands of customers globally to achieve their business goals through improvedcollaboration. This paper examines the key communications challenges faced byorganizations today and how web collaboration is delivering the right tools to helporganizations meet their growth objectives. Additionally, this paper presents acomprehensive framework to analyze the cost savings, productivity gains, and total ROIseen by customers that are using WebEx for sales, training, customer support, and productdevelopment.
Frost & Sullivan Whitepaper 3SITUATION ANALYSIS - COMMUNICATION CHALLENGES
Now more than ever, a company's profitability and ability to compete in the market aredetermined by its judicious investment in technologies and productivity enhancingprocesses. An ever changing work order and the explosion of globalization has spawnedsignificant communication challenges for businesses. IT departments and business heads arestruggling with several interrelated communication challenges, such as the need to:
. Drive operational costs lower while increasing worker efficiency and productivity
. Allow remote, geographically dispersed, and mobile workers to function as cohesive,integrated teams by providing them with the tools, applications, and network resources they require for anytime anywhere access
. Shorten decision cycles and the time to market by providing access to timely data and applications that facilitate collaboration
. Build an infrastructure where workers can use IT resource... [download for more]
