Predictive Intelligence: Moving Beyond the Crystal Ball

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Predictive Intelligence: Moving Beyond the Crystal Ball
Predictive_Intelligence_WP-US-A4.indd 1 7/16/2008 11:47:21 AMTable of Contents Introduction ...................................................................................................................................1
Business Challenge ......................................................................................................................1
A Solution: Predictive Intelligence ..............................................................................................1> Dynamic Thresholding ..............................................................................................................2> Event Correlation and Analysis ................................................................................................2> Predictive Modeling .................................................................................................................2> Pre-Assigned Business Impact Priority ....................................................................................3> Reducing the Noise Level by 60% or More ............................................................................3 Predictive Intelligence Is Here Now ............................................................................................3> Strategic and Still Evolving .......................................................................................................3
Conclusion .....................................................................................................................................4

Predictive_Intelligence_WP-US-A4.indd 2 7/16/2008 11:47:53 AMIntroduction Newer, proven technologies now exist that provide forward-looking identification, notification, and automated resolution Wouldn't you like to have a crystal ball that allows you to of potential threats. Known as "predictive intelligence," this see future IT problems? How would seeing what happens approach and corresponding technologies provide the most in your infrastructure in the future impact the way you effective and efficient line of defense for critical business manage it today? services.
Enter predictive intelligence, a forward-looking IT A Solution: Predictive Intelligencemanagement technology that performs far beyond what the crystal ball has to offer. Predictive intelligence is comprised There is a natural progression among what is considered of advanced technologies that actually learn what is normal reactive, proactive, and predictive technology, and this and abnormal based on usage patterns within your IT progression corresponds to the maturity level of your IT environment, trigger targeted actions to isolate the root organization and the tools you leverage. No matter where cause of future threats, and take corrective action before your organization lies in terms of maturity, the end goal is services are impacted. the same: to effectively manage an increasingly intricate infrastructure. To accomplish this objective, IT organizations This paper reviews how this convergence of technologies is must be able to predict and solve problems before they providing IT with a tangible solution to intercepting, prioritizing, affect the customer. and resolving future incidents in order of business impact. By leveraging predictive intelligence, IT organizations can In general, the three approaches to IT management can be benefit from rapid returns on their technology investments, defined as follows:reducing capital and operating expenses. A reactive approach entails addressing an IT problem or Business Challenge incident after it has already occurred. Clearly, this approach poses the most risk of prolonged business service disruptions, Each day, incidents arise in the IT environment, even in the as the identification and resolution of each incident are not most advanced organizations. They come in many degrees started until a service disruption is reported. This risk alone has of severity, but no matter how minor, they can still impact justified the fact that most IT organizations take gradual, if not the business through costly service disruptions if they are immediate, action to adopt a more refined approach. not quickly intercepted and resolved. A proactive approach involves setting pre-defined "lines" In response, many IT organizations li... [download for more]