On-Demand Managed Hosting ranges from simple Managed Servers with one or two processors to the design of complex computing environments, which typically include multiple servers, storage, networking, security, backup, load balancing, and more.
CUSTOMER SUCCESS
COMPANY: INTELENET CREATES ON-DEMAND COMPUTING SERVICES WITHManaged Hosting EQUALLOGIC ISCSI SANINDUSTRY: Headquartered in a 55,000-square-foot, high-security data center in Irvine, California,IT Services InteleNet Communications delivers managed hosting services to a worldwide customerbase ranging from small and mid-size organizations to Fortune 500 firms. In businessPLATFORM:® ®Microsoft Windows , since 1994, InteleNet offers two primary services: On-Demand Managed Hosting and®Red Hat Linux Colocation and Bandwidth for customer-owned equipment. On top of both these offer-ings is an optional layer of Managed Services, which include security, operations andCHALLENGES: administration, managed storage, monitoring and reporting, and backup and recovery. Managing DAS for numerousservers was costly and required On-Demand Managed Hosting ranges from simple Managed Servers with one or twoa staff of experts; Upgrading processors to the design of complex computing environments, which typically includestorage capacity required multiple servers, storage, networking, security, backup, load balancing, and more.customer downtime Some customers outsource all of their IT operations to InteleNet, while others need onlya platform for specific applications - either way customers can have complete systemsSOLUTION: up and running in just a few days.PS Series SAN consolidatesstorage, easing managementand backup; Delivers market DAS CAUSES MANAGEMENT PAINdifferentiation and new storage- The On-Demand Managed Hosting platform is a key service for InteleNet, offering Tbased services; Enables utility customers Windows or Linux operating systems, dual Xeon to Quad Opteron processors,® ®computing model for flexibility Cisco networking, and VERITAS backup. InteleNet had been configuring direct attachedstorage (DAS) for each Managed Server which required local data management for eachLEARN MORE: server, a process both costly and time-consuming. Various disk drives and RAID configu-Visit www.intelenet.net rations made deployment difficult and required numerous experts to custom-install eachserver. Once installed, each server required individualized maintenance and developed apersonalized history. Solving problems required intimate knowledge of the server as well asthe history. With such a requirement, InteleNet's service to customers was open to failureor outage.
As customers succeed and grow, they want to expand their data storage - but to dothat with DAS requires taking systems down and rebuilding servers with larger disks.Because DAS can lock a customer into a finite amount of storage capacity, InteleNetwas often in the position of purchasing high end servers just to provide the required"Our goal is to give our customers the highest percentage of uptime possible, so we want toavoid taking them down to rebuild their systems and transfer data just to gain 50 percentmore storage capacity. That impacts their business - we needed a better way."- InteleNet Service Delivery Manager,Jeff Stein
disk capacity. Recalls Service Delivery Manager Jeff Stein, Standardizing on the PS Series storage arrays has enabled"Our goal is to give our customers the highest percentage of InteleNet to make all Managed Servers diskless. By concen-uptime possible, so we want to avoid taking them down to trating data in one location, they simplify management andrebuild their systems and transfer data just to gain 50 percent provide on-demand services to customers. "Our biggestmore storage capacity. That impacts their business - we headache was managing all the data locally, recalls Towfiq.needed a better way." "Now that we can leverage the PS Series SAN, those administrative nightmares are gone." SOLUTION - STANDARDIZING ON EQUALLOGIC SANThese issues led InteleNet to search for a new storage solution EQUALLOGIC SAN OPENS NEW AVENUESas they standardized their On-Demand platform. Fibre Channel InteleNet plans to fully automate the Managed Server plat-(FC) was dismissed from the picture because of its high cost form, eliminating manual tasks such as deploying partitions,and complexity. "We had the luxury of a test bed in our data provisioning volumes, and adding new servers. Instead, center," remarks Stein. "Some of our customers own FC based customers will be able to use the Web to modify their SAN equipment; witnessing their pain directed us towa... [download for more]
