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The way the business now views the IT group at BJ's Restaurants is working to everyone's advantage. In most restaurants, IT is generally viewed as a function of finance, where the prevailing ethos is keeping costs down. But at BJ's, which has been growing 20 to 25 percent over the last five years, IT is viewed as a function of operations. That makes all the difference when it comes to accelerating business process automation and optimization.
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