This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity.
The 2007 Microsoft Office System in
Financial Services
Improving business processes and driving growth in financial services
A whitepaper developed in collaboration with Capgemini. The value propositions developed by Microsoft in this white paper are based on Capgemini's point-of-view of key industry trends and challenges Published: March 2007 Republished: May 2007 Version 1.5 For more information about the 2007 Microsoft Office system, please visit www.microsoft.com/officesystem
Contents
Contents...................................................................................................................................... 1
Executive summary .................................................................................................................... 1
Challenges of the financial services industry in the new world of work ...................................... 3
Building strong customer relationships ....................................................................................... 5
Driving innovation in products and services................................................................................ 7
Driving operational excellence .................................................................................................... 8
Building connections with business partners ............................................................................ 10
The Microsoft value proposition for the financial services industry ........................................... 11
How financial services institutions are using the 2007 Microsoft Office system to realize business impact ....................................................................................................................................... 12 Examples of how financial services institutions are benefiting from the 2007 Microsoft Office system .................................................................................................................................. 13
Are you ready? .......................................................................................................................... 14
Appendix A - Case study bibliography ..................................................................................... 15
Arthur J. Gallagher & Co. .......................................................................................................... 16
Appendix B - for more information ........................................................................................... 17
1
Executive summary
Competition in the financial services industry has never been fiercer. Financial institutions must stay a step ahead, not only to create competitive differentiation and retain existing customers, but also to establish market leadership. They must quickly adapt to a changing market while working to improve the quality of their products and services. To succeed in the next decade, financial institutions will need technologies, processes, and practices that help them achieve maximum flexibility. This flexibility rests on two objectives: adaptable software and empowered people. To rapidly adapt to changing markets, financial institutions need software that can link people, business critical information, and business processes. People can then make smart decisions, find new value in existing systems, react to changing customer demands, and take advantage of new market opportunities. This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity to address the following: ? Develop customer relationships. Customers today expect their financial institutions to understand their needs and be responsive. In general, they take the various channels used for financial services- including ATMs, kiosks, call centers, the Internet, and mobile devices-for granted and consider them to be commodity services. Customers expect easy, convenient service with the same high quality that they experience in other service businesses, such as retail or travel: shopping or making airline res... [download for more]
