To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
Telecommunications service quality solutionsTo support your business objectives
Rapidly deploy new services with confidence
in service quality.
Telecommunications operators its performance and guarantee a high Highlights compete in a market defined by level of customer service to go with it.? Monitor and report on the delivered change and continually advancing service quality for new services as technology. Up-to-the-minute technolo- To grow your subscriber base, reduce you take them to market gies such as IP virtual private network churn and control costs, it is imperative ? Deliver immediate value out of (IP-VPN), IP television (IPTV) and Voice that you achieve and maintain a deep the box, addressing SQM needs over IP (VoIP) are must-have offerings understanding of the customer experi-cost-effectively and leveraging that can make the difference between ence throughout your organization. The investments across the organization keeping a large corporate account and available solutions on the market have ? Monitor and communicate service losing out to a competitor. failed to offer service solution options quality through customer-focused reports that are easy and quick to install, Every time you take a new service to and can be fit into fixed go-to-market ? Aggregate and correlate data from multiple vendors and market, however, you face the chal- budgets and timelines. technologies into comprehensive lenge of monitoring and reporting views of all services on the delivered service quality. This IBM has invested heavily in the devel-? Differentiate your IT organization is possible through the process of opment of commercial off-the-shelf by offering solid SLAs to high- mapping the new service to your (COTS) service solutions, and the value customers ® ®current service quality management results - IBM Tivoli Netcool Service (SQM) infrastructure. Even the most Quality Manager Service Solutions - cutting-edge offering, after all, won't are changing the way telecommunica-add to the value of your overall portfolio tions providers are taking new services if you can't monitor every aspect of to market and helping to crystallize What is a service solution? Tivoli Netcool Service Quality Manager Service Solutions model scopeTivoli Netcool Service Quality ?SITE SPECIFIC Resources (network elements, commercial products)?Manager Service Solutions are Reports (by customer-specific product name, market segment)SQM and SLA management ? Alarm thresholds (set to support customer service instances)integrated with the operational support system (OSS) environ- PREBUILT SLA CONFIGURATIONment through open application SLA management Set of preconfigured standard reports ?programming interfaces (APIs), SLA conformance reports ? KQI and KPI drill-down reportsand conform to JavaT Platform, PREBUILT SQM CONFIGURATION Set of preconfigured SLAsEnterprise Edition (Java EE), OSS/J Set of preconfigured combined KQIs (C-KQI)Service quality management Set of preconfigured adapter KQIs (A-KQI)and 3rd Generation Partnership Project (3GPP) standards. Each GENERIC SERVICE SOLUTION service solution contains: ADAPTER COMPONENTS Specific service solution adaptersModular architecture enables the successful, rapid introduction of our quality management solutions.. Service model definition. Standard file formats per. Predefined key quality indicator service solution adapters(KQI) definitions.. Adapters to the selected set of VENDOR-SPECIFICCOMPONENTS Mediationdata sources.. Sample set of SLAs and SLA templates which can be used to manage the service and the underlying infrastructure. Each environment, seamlessly aggregating quality for the target service. service solution offers real-time service and correlating data from multiple . Prepackaged set of reports. status monitoring as well as service level vendors and technologies, including . Service solution documentation. agreement (SLA) and service perfor- the following: mance monitoring. They also enable you understanding of the customer experi- to easily perform root-cause analysis, . VoIPence at every level of the organization. to quickly pinpoint the source of the . IPTVproblem and speed time to resolution. . IP-VPN Offering one of the most comprehen- . BlackBerrysive, up-to-date and easy-to-use SQM Leverage fast installation and quick ROIsolutions on the market, Tivoli Netcool Tivoli Netcool Service Qua... [download for more]
