Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Improving operational efficienciesWhite paper
Improve operational efficiencies through effective
management of next-generation networks and services.
March 2008Improve operational efficiencies through effective management of next-generation networks and services.2
OverviewContents Service providers in the communications, media and entertainment industries
2 Overview are undergoing significant changes in the types of services demanded,
2 Consolidate operations management competition faced, and the technologies and business models that can sustain
for end-to-end service management and grow their business.
4 Automate operations for increased productivity They must demonstrate agility and flexibility not only by rapidly deploying
5 Build quality into the service life cycle new services with very short life cycles across a diverse set of subscribers,
to lower service delivery costs but also by rapidly decommissioning services that do not meet business
5 Select standards-based, off-the-shelf goals. Operators are under intense pressure to increase customer satisfaction,
software for lower cost of ownership improve customer service and gain better understanding of their customers'
6 Leverage IBM service assurance behavior. Underlying each of these imperatives is the need to improve overall
solutions for improved OSS quality of the network, the services offered and each customer's experience.
efficiencies Yet operations teams are also under scrutiny to reduce operating and labor
8 For more information costs, boost efficiency and hold down capital expenditures.
8 About IBM Service Management This paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. ® ®It then discusses innovative IBM Tivoli Netcool solutions that can help service providers streamline their operations, improve responsiveness and reduce costs.
Consolidate operations management for end-to-end service managementMany service providers are burdened with managing a large number of different service assurance systems from multiple vendors. Some operators may have as many as 15-20 event and performance management solutions owned and operated by different internal teams, all of which must be managed to understand and improve the performance of the entire network.
Future networks will only become more complex. IP multimedia subsystems (IMS) and fixed-mobile convergence brings together wireless, broadband, Improve operational efficiencies through effective management of next-generation networks and services.3
data, landline and enterprise networks to an IP core, all of which must be Highlights managed for a unified view of network availability and performance. With Tivoli Netcool software, a large European carrier consolidated 27 network operation To streamline, service providers need to consolidate their fault and centers (NOCs) down to 2, enabling it to performance management systems with solutions that support multitechnology, reduce staff by 80% and cut mean time to recovery (MTTR) by 50% multivendor infrastructures spanning wireless, wireline and IP domains.
Operators need a way to collect and distribute network and usage data to various operational support systems (OSS). Many operators have multiple mediation systems, usually designed to support one specific OSS. Consolidating to one mediation platform with the same collection, processing and distribution process, user interface and data recovery mechanism can dramatically reduce administration costs and improve data integrity.
A tier-1 U.S. service provider consolidated Service providers also find it extremely difficult, given the complexity of 20 performance management systems with their network environment, to obtain a consolidated view of performance, 10 vendors' equipment into one availability and quality from a network, service and customer experience perspective. The reality is that the service assurance environment typically contains numerous silos that must be broken down and integrated across multiple domains, including access, core, IP, value-added services (VAS) and backhaul networks.
By consolidating event data into a single platform, organizations can enjoy complete visibility of the entire network inf... [download for more]
