ROI with Proactive Network and Voice Management

ROI BRIEF: ROI WITH PROACTIVE NETWORK AND VOICE MANAGEMENT
ROI with Proactive
Network and Voice
ManagementTable of Contents
Executive Summary
SECTION 1 2Business Imperatives Elimination of Time and Resource-intensiveManual EffortsProactive Service Assurance ThroughPolicy-based MonitoringPredictive Capacity PlanningEffective Service Level ManagementRapid Problem DetectionProductivity Improvements for IT Support Staffand End Users
SECTION 2 3The CA Solution
SECTION 3 6Business and Financial Results
SECTION 4 8Conclusions
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ROI with Proactive Network and Voice Management
As an IT professional managing an ever evolving IT infrastructure, you are most likely facingchallenges similar to your peers - the increasing demands to provide high quality serviceswhile maintaining costs. In other words you must do more with less. Throwing unlimitedhardware, software and personnel resources at problems is not an option. With theconvergence of data, voice, business-critical applications and video content traveling overthe same network, network faults and performance problems have immediate and negativebusiness consequences for productivity, cost and revenue. As a result, the interest andawareness of network fault and performance issues has expanded to a wider audience ofbusiness-oriented and non-technical users who want and need real-time information.
Rather than reacting to IT problems or manually creating reports to meet businessrequirements, many of you must now be strategic and proactive. This requires proactive,dynamic and profitable control of networks and systems that service your business.Anticipating service impacts, meeting and reporting on service levels, accelerating problemresolution, controlling network configurations and changes and keeping capital costs downare all at the top of your to-do list. In addition to putting IT in control and delivering qualityservices, demonstrating business benefits and ROI are also becoming part of the ITprofessional's role.
In this paper, we present an eye-opening look at ways to improve your IT infrastructure atits most fundamental level. With the right strategy, you can not only do more with less, butyou can deliver clear, credible business returns. Could your organization use a new ally inits fight against complacency and costs - one that can deliver a potential payback in 8months with a three year return on investment of more than a 160 percent? Then read onfor a case study of a representative service organization with over 5,200 employees and200 routers that did exactly that by leveraging significant network and voice managementsolutions. We also discuss key project drivers from other peers in the market and provideinsights into how CA solutions help you reach your goals.
ROI BRIEF: ROI WITH PROACTIVE NETWORK AND VOICE MANAGEMENT 1SECTION 1 Business ImperativesDemands on IT are growing faster than budgets, making it necessary to both improve serviceand lower costs. Fortunately, modernizing your approach to network management makes doingmore with less entirely possible - if you take the time to clearly define your key project drivers.Focusing on these drivers helps ensure IT and business stakeholders of a mature, durablesolution that meets performance demands and budgetary needs. The key project drivers we'vediscovered with our customers include: A typical CA Network& Voice Management Elimination of Time and Resource-intensive Manual Efforts. Typical heterogeneous IT environments require IT staff to learn a variety of vendor-specific(CA NVM) engagement management and diagnostic tools.requires approximately eight . These various tools do not necessarily share information or provide a complete view ... [download for more]