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Reducing Cost, Risk, and Errors with IT Process Automation White Paper Published By:
CA WA
Despite increasingly complex data center environments, IT is expected to provide business owners with faster service, higher reliability, and greater agility than ever before – all within a tight budget. It is impossible to meet these goals with manual IT processes. However, EMA research shows that IT Process Automation (ITPA) helps achieve these goals, delivering annual savings of $500,000 on staff costs alone, and 64 hours of additional uptime per year – plus improved resource utilization, security and compliance, problem response times, and agility.
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Published:
Aug 15, 2008
Type:
White Paper
Length:
10 pages
Reducing Cost, Risk, and Errors
with IT Process Automation
®An ENTERPRISE MANAGEMENT ASSOCIATES (EMAT) White Paper Prepared for CA
July 2008
IT Management Research, Industry Analysis, and ConsultingReducing Cost, Risk, and Errors
with IT Process Automation
Table of Contents
Executive Summary..................................................................................................................................................... 1
Introduction.................................................................................................................................................................. 1
Dealing with Manual IT Processes........................................................................................................................... 1
Automating IT Processes .......................................................................................................................................... 2
Measurable Benefits from ITPA................................................................................................................................ 2ITPA and Higher Availability............................................................................................................................... 2ITPA and Cost Reduction..................................................................................................................................... 3ITPA and Resource Efficiency............................................................................................................................. 3ITPA and Operational Maturity........................................................................................................................... 3ITPA and Security................................................................................................................................................... 3ITPA and Compliance........................................................................................................................................... 3ITPA and Other Outcomes.................................................................................................................................. 4Process vs. Automation - the Chicken or the Egg?......................................................................................... 4
ITPA and Data Center Automation ........................................................................................................................ 4
CA IT Process Manager ............................................................................................................................................ 5
EMA Perspective ......................................................................................................................................................... 6
About CA....................................................................................................................................................................... 7
©2008 Enterprise Management Associates, Inc. All Rights Reserved. IT Management Research, Industry Analysis, and ConsultingReducing Cost, Risk, and Errors
with IT Process Automation
Executive SummaryDespite increasingly complex data center environments, IT is expected to provide busi-ness owners with faster service, higher reliability, and greater agility than ever before - all within a tight budget. It is impossible to meet these goals with manual IT processes - they are slow, error prone, resource-intensive, and costly.However, EMA research shows that IT Process Automation (ITPA) helps achieve these goals, delivering annual savings of $500,000 on IT must adopt new approaches staff costs alone, and 64 hours of additional uptime per year - plus improved resource utilization, security and compliance, problem re-that cross traditional silos such sponse times, and agility.as platforms, systems, business As a tightly-integrated part of the CA portfolio of Data Center units, and IT departments Automation (DCA) solutions, CA IT Process Manager is a fully-fea-tured product that should definitively be included in any evaluation of ITPA solutions.
IntroductionThe average data center supports an increasingly complex environment, running a het-erogeneous mix of around 300 Windows, UNIX, Linux, i5/OS, and z/OS servers - and... [download for more]
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