Achieving Manufacturing Leadership with HP Mission Critical Service

Achieving Manufacturing
leadership with HP Mission
Critical Service
allow individuals, companies, and countries toEighteen consecutive quartersTheir vision is to drive increase productivity, improve customer satisfaction,innovation, changing the of 99.99% availability on and strengthen competitive advantage. To continuenature of work and the their record growth, they are exploring globalway we live. critical systems aids investments in innovation, including technologydevelopment, new business models and go-to-marketmanufacturer's leadership opportunities.It is critical to enablesystems are readily role. The company is truly a customer driven company-available, and their 26 listening to customers enables them to better compete,Superdomes and 4500 Mission Critical Services from HP help support thisProLiants are productively by improving their understanding of market needs andglobal manufacturer's continued growth and successemployed. where they need to be. Their vision is to driveacross two dozen product areas and four customer innovation to change the nature of work and the waysegments. As the company focuses on business we live, and their strategy is sustained differentiationtransformation to compete in our technology-driven across customer segments and geographies.world, HP has exceeded expectations with 99.99%availability for 18 consecutive quarters, withresponsiveness also hitting on all cylinders. Despite IT Required: A Global IT partner ableinfrastructure growing 40%+ annually, mission critical to meet extremely high expectationssupport costs grew less than 10%, due to scalable Clearly, with the customer front and center in theirtechnologies, experienced support staff, and maturity minds, and technology as their core competency, ITof processes. plays a vital role in the continued health and growth ofthis giant. It is critical to enable systems are readily20 Billion Euros strong and growing available, and their 26 Superdomes and 4500This leader, one of the world's most admired ProLiants are productively employed.companies, is focused on technology solutions thatBecause the company aims to play a key role around Extrapolating this same value on the cost of downtimethe world as part of everyone's information hub, it is per hour, HP customer has saved over 97 Million EurosAccording to marketanalyst Infonetics, the crucial they partner with a company with global per year in downtime which has been proactivelyaverage manufacturer capabilities, able to meet the very highest of addressed and avoided.experienced 766 hours of expectations. They were seeking a partner who coulddowntime annually. The provide: HP responsiveness to incidents andestimated cost of thisdowntime is $154 Million, . Scalable hardware and software solutions alerts surpasses customer objectivesor 100 Million Euros per . Experienced onsite personnel For this manufacturer, HP has Service Level Objectivesyear. Extrapolating this . Mature, proven processes, based on ITIL standards for all elements of their Mission Critical supportsame value on the cost ofdowntime per hour, HP and best practices offerings. These vary by system, but across the boardcustomer has saved over . Sophisticated project management capabilities HP has exceeded objectives. This is particularly critical97 Million Euros per year in when you have the heart of the business at hand-alldowntime averted. . Technical resources who could be deployed around financial systems, supply chain and customerthe globe to new and emerging sites relationship management systems are dependent on. A credible, frequently-available global infrastructure HP to respond quickly and effectively in the event ofAnnual customersatisfaction scores behind those resources any disruption.exceeded the Service Leveltarget of 4.7 out of 5 for Against targets of 99.70 and up, With IT infrastructure growing overboth the ProLiant andHP-UX delivery teams. HP provides less than one hour of 40%, HP holds support costsdowntime quarterly for over four increase to 10%years on critical systems While this leader grew their information technologyWhile the customer had availability targets that varied infrastructure over 40% last year, necessary tobetween 99.70-which is less than 7 hours of accommodate innovative new businesses anddowntime a quarter, to 99.90-just over 2 hours per increased revenues of 20%, mission critical supportquarter, and finally 99.95-barely 70 minutes of costs were held to a minimal increa... [download for more]