Protect the availability of business-critical processes while keeping costs in line. This e-book takes you from business analysis to design and deployment to an actual case study using recognized industry best practices and governance guidelines.
BEST PRACTICES GUIDE FOR PROTECTING MISSION-CRITICAL BUSINESS PROCESSES
Analyze Holistically While Minding the Details
Is Your Business Protected? HO W D O E S IT U P T I M ES U P P O RT Y O U R C R I T I C A LB U S I N E S S P R O C E S S E S ?
SU P P O RT S SLA TA R G E T S
PR E V E N T S D O W N T I M E C O S T S
EN A B L E S A U D I TA B L E C O M P L I A N C E
EN S U R E S B U S I N E S S C O N T I N U I T Y
IM P R O V E S W O R K E R P R O D U C T I V I T Y
IN C R E A S E S C U S TO M E R L O YA LT YA N D R E T E N T I O N
PR O T E C T S Y O U R C O M PA N Y 'SB R A N D /I M A G E
ST R E N G T H E N S A N D S U S TA I N SC O M P E T I T I V E A D VA N TA G EFirst of a five-part series from Stratus TechnologiesBEST PRACTICES GUIDE PART 1
PROTECTING MISSION-CRITICAL BUSINESS PROCESSES
Mission-critical business processes depend Analyze Holistically Whileon information technology performanceToday's Top Challenges Minding the Detailsfrom end to end: failures, disruptions anddegraded service to end users all take their A thorough understanding of businesstoll. The consequences are unforgiving. Yet needs is a necessary baseline for ensuringmany companies struggle with a piecemeal the availability of mission-critical services inapproach and live with the risk, believing a successful ?and cost-effective ?man-that quality business services with the ner. What expectations do line of business Top Challenges for Enterprise highest availability are too expensive and managers have? Is the current IT Infrastructure Managers labor-intensive. infrastructure performing well against
87%those expectations? How are demands This best-practices guide describes how likely to change in the future? Time andConsistent end-to-end application organizations can protect the availability ofand service performance guarantee money are likely to be misdirected withoutbusiness-critical processes while keeping an updated assessment of these needs. ®73%their costs in line. The model is StratusContinuous Availability Lifecycle With a grasp on business requirements, Unplanned infrastructure changes resulting in incidents and downtime Management (CALM?) Services. it's time to get down to details. BusinessDeveloped exclusively for must-not fail envi- processes must be examined, together with49%ronments, the CALM methodology and serv- how the IT infrastructure and day-to-dayUnanticipated infrastructure ices derive their effectiveness from our 28 operational practices are aligned to supporteffects from consolidation and years of experience in continuous availability those processes. Service dependenciesnew application projects services and technology. must be identified as well. A lack of properSource: Forrester, March 2006 alignment virtually guarantees end-user What's more, recognized industry bestManagers want guaranteed end-to-end dissatisfaction and excess costs.applications and service performance practices and governance guidelines ?® ®including those defined by ITIL , COBIT , Six Under our CALM methodology, the®Sigma and ISO 9001 ?are built into the Availability HealthCheck is the specific toolCALM approach. Stratus uses to begin the assessment. OurBEST PRACTICES GUIDE PART 1
PROTECTING MISSION-CRITICAL BUSINESS PROCESSES
availability experts conduct a businessanalysis and assess your IT infrastructure's A CALM business analysis and IT assessment identifies
ability to meet service level agreements. availability success factors:
We review infrastructure integrity to validate that the appropriate environment is Business and IT alignment to meet objectives of achieving continuous, end-to-end
in place to deliver the desired service to availability from an end-user perspective
users, recommending remediation where IT infrastructure oriented to meet the needs of critical business processesnecessary. Management and monitoring of the health of the application, the end-to-end transaction and the business processDisaster recovery and business continuityare among the top concerns that emerge Exposure to financial, regulatory, IT and operational riskswhen we conduct the Availability Compliance with government mandates and industry directives, including thoseHealthCheck for clients. Preparing the relating to disaster recovery and business continuity justification need... [download for more]
