Microsoft has made significant enhancements to the architecture of Microsoft Dynamics® CRM 4.0 to improve network performance. Test results demonstrate network bandwidth utilization improvements of up to 94%. Improvements were evaluated in the number of round trips, bytes sent, and bytes received. Because the bandwidth utilization associated with a page can change after the first time the page is loaded, both initial (cold) and subsequent (warm) page loads were tested.
PERFORMANCE
AND
SCALABILITY
Bandwidth Utilization
Improvements
Microsoft Dynamics CRM 4.0 March 2008 CONTENTS
EXECUTIVE SUMMARY ................................................................................................................................... 1 RESULTS SUMMARY ................................................................................................................................................................... 1
OVERVIEW ....................................................................................................................................................... 2
TESTING METHODOLOGY ............................................................................................................................. 2 TUNING AND OPTIMIZATION ................................................................................................................................................ 2
TEST RESULTS ................................................................................................................................................. 3
CONCLUSION .................................................................................................................................................. 6
RESOURCES ..................................................................................................................................................... 7
Bandwidth Utilization Improvements
Executive Summary Microsoft DynamicsT CRM business software is designed to help enterprise MICROSOFT organizations achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to deliver performance that meets the needs of the largest DYNAMICS CRM 4.0 global deployments, Microsoft Dynamics CRM has been tested for user scalability, data scalability, and network performance. This white paper focuses on network SHOWED scalability improvements. BANDWIDTH
Microsoft has made significant enhancements to the architecture of Microsoft UTILIZATION Dynamics CRM 4.0 to improve network performance. Test results demonstrate network bandwidth utilization improvements of up to 94%. Improvements were IMPROVEMENTS OF evaluated in the number of round trips, bytes sent, and bytes received. Because the UP TO 94 PERCENT. bandwidth utilization associated with a page can change after the first time the page is loaded, both initial (cold) and subsequent (warm) page loads were tested.
RESULTS SUMMARY This table summarizes the findings from the network bandwidth utilization comparison:
Table 1: Benchmark Test Results Summary Network Traffic Reduction Round Trips* Bytes Sent** Bytes Received** Cold*** Warm*** Cold Warm Cold Warm Homepage 46% 22% 82% 48% 61% 70% Sales History Report 8% 40% 33% 48% 42% 63% Lead Form 29% - 80% 61% 59% 74% Contact Form 27% 33% 81% 61% 64% 76% Marketing Tab 50% 33% 84% 59% 73% 73% Campaign Form 30% 90% 84% 94% 66% 91% Settings Tab 41% 17% 81% 56% 52% 49% Advanced Find 32% 6% 77% 35% 69% 73%
* % decrease in round trips = (CRM 3.0 round trips - CRM 4.0 round trips) / CRM 3.0 round trips * 100 ** % decrease in bytes = (CRM 3.0 bytes - CRM 4.0 bytes) / CRM 3.0 bytes * 100 *** Cold = results during first load of page; warm = results during subsequent page loads
1
Overview MICROSOFT Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise DYNAMICS CRM CAN in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability. BE CUSTOMIZED TO PROVIDE . Performance and scalability: Microsoft Dynamics CRM takes unique advantage STREAMLINED of the Microsoft® Windows® operating system and Microsoft SQL Server® database platforms to provide enterprise levels of performance and scalability NETWORK while keeping costs under control. Application tuning can be carried out using commonly-available skills and tools sets, and the application is designed for easy PERFORMANCE IN horizontal scaling through standard network load balancing methods. GLOBAL ENTERPRISE DEPLOYMENTS. . Application flexibility: Microsoft Dynamics CRM is engineered for change with point-and-click customization and a metadata-driven portable applicati... [download for more]
