Business in Motion: How Mobility Will Change Your Business

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NetworkingViewsSolutions for a 24/7 World Issue 9
INSIDE:
Innovation Delivers
for UPS
RFID Hits the Airwaves
New Mobility
Productivity Metrics IN THIS ISSUE
A well-connected mobile workforce bringsimmense competitive value. According to anEconomist Intelligence Unit and AT&T global 3 ON THE COVERsurvey, executives view increased productivity,collaboration across dispersed teams and Mobile applications are poisedsupport for remote working as key drivers for to improve businessthe introduction of mobile technology. performance
In this issue of Networking Views, we examine 4 MARKET VIEWhow the migration of mobile applications to RFID Hits the AirwavesIP networks is providing new opportunitiesfor business performance. UPS, operating one Delivering actionable data to theof the largest wireless LAN networks in the supply chainworld, discusses how its business processesare impacted by wireless technologies. We look 6 EXPERT PERSPECTIVEat how RFID is allowing manufacturers to New Mobilityimprove efficiencies and transform theircustomer relationships. Finally, our experts Productivity Metricsaddress productivity measurements for Includes six measurement tipsmobile workers and the importance ofemployee training. 8 CUSTOMER INSIGHTInnovation Delivers for UPSIf you have any comments about the articlesin this issue, please email them to Almost every UPS business process isnetworkingviews@att.com. touched by wireless technology
40% 50% 60% 11 GLOBAL PULSE© 2007 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo aretrademarks of AT&T Intellectual Property. AT&T Inc. ("AT&T") provides the materialcontained in this publication solely for the use of its customers. Neither this publication Guide, Train, Attainnor any portion of it may be copied, reproduced or disseminated without the expresswritten consent of AT&T. The statements of fact and opinion in the bylined articles New skills needed for mobilefound in this publication are the sole responsibility of the authors of the articles anddo not necessarily reflect the opinion of AT&T, its officers, directors or employees. The employeesmaterial in this publication contains general information, is not intended to providecommercial or business advice and should not be relied on to govern action inparticular circumstances. AT&T is not responsible for and expressly disclaims liability of 14 IN CLOSINGany kind arising out of the use or reliance on such information. No guarantees orwarranties, including (but not limited to) any express or implied warranties ofmerchantability or fitness for particular use or purpose are made by AT&T with respect Perspectives from GM's CIOto such information. Ralph Szygenda on globalization, IPnetworking and business transformation
2Networking ViewsIssue 9COV E R STO R Y
BUSINESS
IN MOTIONWritten in cooperation with the Economist Intelligence Unit
Mobile applications are transforming how
companies operate. With new ways to work
flexibly, employees are becoming more responsive growth in mobile technology, according to an1Aberdeen report. Today a greater proportion ofand more productive. But enterprises have the mid-market segment workforce is mobileexperienced only the start of what IP networks compared to large organizations.
will bring to mobile working. EEXXPPLLOORRIINNGG NNEEWW TTEERRRRIITTOORRIIEESSThe marriage of mobile technology with IPTechnology to enable mobile and remote working networks is opening up new horizons of businesshas rapidly penetrated business. It is common to performance enhancement. Firms now arefind one-third or more of company employees branching out in their use of mobile applications,now equipped with mobile data devices. In many and the mobile device has become more than aways, enterprises are increasingly virtual. While basic productivity tool. Applications that integrateon the road, sales and service teams access key video and data are being set up to link togethernetwork applications on demand and commu- mobile staff scattered across the globe or to runnicate with customers and colleagues using interactive training sessions. Workers in the oilmobile devices. Contact center agents field and industry, for example, can use mobile devices torespond to custom... [download for more]