Government agencies today are focused on collaboration and how they can best share information and make it available to those who need it, while maintaining security. This white paper discusses the necessary elements of a personalized portal and how they are leveraged to enable e-intelligence. Includes case studies of the U.S. Air Force Portal and the U.S. Coast Guard Portal.
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White Paper
Personalized Portals:
The Role of E-Intelligence in Federal
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Personalized Portals: The Role of E-Intelligence in Federal Agency Collaboration
Contents
Introduction 1
Personalized Access 3
Community Support 3
Integrated Content Management 4
Role-Based Filtering of Content 5
Multi-System Integration 5
Single Sign-On and Security 6
Scalability 6
Multi-Touchpoint Communications 7
Process Transformation 7
Summary 8
BroadVision as a Solution Provider 8
BroadVision Case Studies 8
AFP-The United States Air Force (USAF) Portal 8
CG Central-The United States Coast Guard Portal 10p3_e-Intelligence_WP.qxd 9/21/04 11:33 AM Page 1
Personalized Portals: The Role of E-Intelligence in Federal Agency Collaboration
Introduction
Federal agencies today are juggling a number of priorities as the pressure mounts for them to collaboratemore effectively than ever before, both to protect the security of the country and to operate in the most costefficient manner. They are faced with the need to make information available to those who need it, when-ever and wherever they need it, despite a history of redundant and sometimes inconsistent data residing in separate silos deep within government agencies and sub-agencies. But providing access to information is not enough. The ability to evaluate, filter and integrate that information is the key to its being used effec-tively to address critical issues in the federal government today. To deal effectively with this issue, technologymust be deployed in a way that allows the right people to see the right information in time to make effectivedecisions, assure effective collaboration and adequately prevent or respond to a crisis. Existing informationsystems must be enhanced to not only collect, analyze and summarize information in a comprehensive man-ner, but also to detect changes in the status of information in order to disseminate or alert the proper per-sonnel in a timely manner. In addition, these systems must be able to manage the information in a way thatensures the proper security and entitlements to such information. Listed below are a few of the specificissues and challenges facing the government today:Department of Homeland Security initiatives dictate that data must be shared among an increasingnumber of agencies and organizations-yet the need to insure the security of that data is critical.In a crisis situation, information must be obtained and analyzed quickly but needed data may reside inhundreds of different systems in various formats.Where agencies formerly were independent in their spending, the Office of Management and Budget(OMB) has now stepped in to scrutinize expenditures and enforce a unified approach to minimizeredundancy.More government employees will retire in the upcoming years than ever before-without effectiveknowledge management, critical information will be lost when these employees walk out the door.
INPUT's 2004 Market Forecast report states that "Homeland security is a topic that affects every federalagency to at least a small degree, and comes closer than any other initiative to date to being a force forstandardizing and integrating technology, not only between federal agencies, but at the state and local government level as well." INPUT expects federal knowledge management spending to increase to nearly$1.3 billion in FY 2008 at a compound annual growth rate of 9%.
The Defense Information Systems Agency (DISA) is addressing the need to collaborate by creating the Net-Centric Enterprise Services (NCES) program to provide enterprise services in support of the GlobalInformation Grid (GIG). The mission of NCES is to provide the many Department of Defense (DoD) organiza-tions with ubiquitous access to reliable, decision-quality information through a net-based services infra-structure and applications to bridge real-time and near-real-time communities of interest (COI). Theapproach reflects the federal government's dramatic shift from a top down decision-making organization toa strategy that will empower the edge user to pull information from any available source, with minimallatency, to support the mission. Net-Centric Enterprise Services capabilities... [download for more]
