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White Paper
e-Government:
Using Web Technology for Cost
Efficiency and Improved Servicep2_eTransformation_WP.qxd 9/21/04 1:17 PM Page 2
e-Government: Using Web Technology for Cost Efficiency and Improved Service
Contents
Introduction 1
e-Government Drivers 1
The e-Government Ecosystem 3
Energizing e-Government.BroadVision's Self-Service Suite 4
BroadVision Process 5
BroadVision Portal 5
BroadVision Content 7
BroadVision Commerce 7
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e-Government: Using Web Technology for Cost Efficiency and Improved Service
Introduction
Government agencies today are under increasing pressure to manage themselves like private businesses. Justas private-sector shareholders expect a monetary return, public-sector stakeholders look for value-which isdefined as improving service to citizens and the ability to serve the public more quickly and efficiently. But governmental agencies face even more stringent requirements than many corporations. Not only must theseagencies improve efficiency, but it is critical that they ensure privacy and security. In addition, they mustaddress legislative policies and regulations and maintain a citizen-centric focus that builds and maintainstrusted relationships with their constituencies. Beyond that, after a long legacy of operating as separate enti-ties, federal agencies are now expected to collaborate and share information-but only with those who areauthorized. Up to date information must be available to the right people at the right time-and in some casesthe safety of citizens is dependent on this. In short, federal agencies must implement secure e-Governmentsolutions to operate cost effectively and to achieve their mission of serving their constituency.
BroadVision's self-service suite can facilitate e-Government by enabling organizations to furnish constituents,partners, employees and suppliers with one-stop, personalized self-service access to information, transactionsand business processes. This white paper considers the drivers behind the move to e-Government, the need for relationship management and the complexity of e-Government value chains. It also outlines a solution thatgovernment entities can deploy to address this top priority of information management and sharing.
e-Government Drivers
Key drivers discussed by market analyst INPUT in their IT Market Forecast for 2004-2009 include:Homeland Security-driving separate agencies and organizations to share information effectivelyUpcoming federal worker retirements-and difficulty finding new workers with comparable skills, creating a need to capture information from existing workers and make it available to those who need itGovernment goals to leverage information technology-focusing on improving service to constituentsand automating internal processes Consolidation of redundant processes-including traditional back-office processes such as HR andfinancial systems which have been separate for each agency
Historically federal agencies' Information Systems have reflected the decentralized approach to governmentmanagement that has been their legacy. Each agency operated like a separate entity with its own silo of information distinct from other agencies. This has now changed dramatically as the need for collaborationamong agencies becomes increasingly more important. For proof of this you need look no further than theDepartment of Homeland Security which by its very nature requires multi-agency cooperation and informationsharing to achieve its mission. The Office of Management and Budget, (OMB) has been put in a centralizedrole by being given budget control of technology purchases. OMB has established a Federal EnterpriseArchitecture (FEA) to assure compliance to a consolidated, cost effective approach that minimizes duplicationof efforts. To achieve this consistency a business reference model was developed to support three key categories of interaction; Services to Citizens, Delivery of Services and Internal Operations and Infrastructure.This model is shown below.
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e-Government: Using Web Technology for Cost Efficiency and Improved Service
Federal Enterprise Architecture
Business Reference Model
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