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IT teams have long recognized that an enterprise-class IT management system is absolutely essential, especially given the mission-critical nature of most corporate IT networks. Yet for many years, IT personnel have resigned themselves to a frustrating reality: In order to fulfill their need for robust IT monitoring and management functionality, they had no alternative but to use a proprietary solution, even though these commercial platforms (such as HP OpenView and IBM Tivoli) have been widely criticized as being expensive, overly complex, and difficult to deploy and manage. Today that picture is changing rapidly!
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