Many healthcare providers have gone through several challenging years of organizing their electronic records systems. And during that time, consumer-driven healthcare has gained momentum. This executive brief explains how an IBM WebSphere Portal software–based solution can provide a flexible and valuable long-term solution compared to other options, with personalized user experiences that help deliver agile, security-rich access to relevant information.
Empowering People: Web portals for the healthcare industryExecutive brief
Helping to enable more efficient, client-
focused healthcare with Web portals. Helping to enable more efficient, client-focused healthcare with Web portals.Page 2
Consumer-driven healthcare reshapes organizational imperativesContents Healthcare providers have reached a critical inflection point. Many providers have gone through several challenging years of organizing their electronic records sys-2 Consumer-driven healthcare tems. And during that time, consumer-driven healthcare has gained momentum, reshapes organizational leading to heightened competition among providers and intensifying the need to imperatives rethink key processes to gain efficiencies and improve services. Leading provid-3 Roadblocks ahead: the ers recognize the potential of information technology to increase competitiveness, limitations of popular solutions but at the same time, they struggle with driving new IT efficiencies.4 Web portals: single points of access, information and Today, most organizations have numerous stand-alone applications, each of processes which may contain part of the information a worker or patient needs. Workers are 5 Quickly, simply and securely undermined as disjointed searches for information stall their responsiveness and implement portals for key productivity. And patients often find themselves in a frustrating service "limbo," challenges unable to resolve questions. Portal technology provides healthcare providers with 7 IBM healthcare portal solutions an opportunity to streamline internal administrative and billing processes while in action giving patients more control over their own care, helping to improve the overall 9 The components of your healthcare portal: under the healthcare experience.microscope This executive brief examines the various solutions that providers often consider 11 Why is IBM the right choice to when addressing patient-driven business needs. It explains how an IBM help providers implement self- Žservice portals? WebSphere Portal software-based solution can provide a flexible and valuable long-term solution compared to other options, with personalized user experiences that help deliver agile, security-rich access to relevant information. This brief introduces the features and capabilities available through WebSphere Portal technology. And to illustrate those capabilities and the success they have helped other companies achieve, it explores several case studies. Helping to enable more efficient, client-focused healthcare with Web portals.Page 3
Roadblocks ahead: the limitations of popular solutionsA note to payers about Web portals As providers look for ways to respond to business challenges related to chang-IBM recognizes that payer organizations ing marketplace realities, they typically consider one of the three approaches face a different set of challenges than outlined below. Unfortunately, although each option may provide a reasonable providers. In addition to rewriting policy initial solution on some level, none is able to add value over time due to its management and claims-processing inflexibility and its inability to help providers respond faster to changing user applications to leverage more current and business needs.technology, payers seek ways to provide . Implement a Web interface. Providers often consider adding a Web interface member- and employee-centric services. on top of an existing healthcare information system to provide more users IBM WebSphere Portal solutions can with access to a system's information and functionality. While the improved help you: access may be initially compelling, interface solutions cannot address larger underlying integration challenges. In other words, you can't use a Web inter-. Provide members with quick face to pull together data from different systems, such as scheduling, billing, access to personalized, consoli- marketing, document management, health analytics and HR, to create more dated information. sophisticated patient- or employee-facing solutions designed to increase . Optimize employee efficiency, satisfaction or productivity.especially related to member . Build a static online marketing presence. While this is a good first step in many support. cases, patients today are used to using personalized self-service solutions in . Provide improved functionality to many other facets of their life. Empowering t... [download for more]
