The 5 Essential Ingredients for Effective Event Correlation and Root Cause Analysis

An IT Briefing produced by
The Five Essential Ingredients for Effective Event
Correlation and Root Cause Analysis
Sponsored By:The Five Essential Ingredients for Effective Event Correlation and Root
Cause Analysis
By Stephen Berger and Paula Daley© 2007 TechTarget
Stephen Berger is Product Marketing Manager of Network Management Solutions with Computer Associates (CA). Berger has over 11 years of experience in network, systems, application, and security management software for Enterprise, Service Provider, and SMB markets. He is currently S responsible for product marketing of Network Management solutions at CA.OI Paula Daley is Director of ESM Product Marketing, also with CA. Paula has over 25 years of experience in the software industry, ranging from B software engineering to sales support, product management, and product marketing. She is currently responsible for product marketing for CA's System Management product portfolio. Prior to CA, Daley held senior marketing positions at Concord Communications, 3Com, Digital Equipment Corporation, Bachman Information Systems, and Chipcom Corporation. She has a B.S. in Mathematics and Computer Science from the University of New Hampshire, and a Master of Software Engineering from the Wang Institute of Graduate Studies (now part of Boston University).
This IT Briefing is based on a Computer Associates/TechTarget Webcast, "The Five Essen-tial Ingredients for Effective Event Correlation and Root Cause Analysis."
This TechTarget IT Briefing covers the following topics:. Imperatives for IT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. Current State of IT Management Challenges . . . . . . . . . . . . . . . .2. Organizational Challenges. . . . . . . . . . . . . . . . . . . . . . . . . .2. Operational Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. Current Initiatives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. Role of Event Correlation and Root Cause Analysis . . . . . . . . . . . . . . 3. Five Key Ingredients to Consider . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. Ingredient #1: Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. The Model-based Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. The Rules-based Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5. The Policy-based Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5. Ingredient #2: Moving to a Service Delivery Model . . . . . . . . . . . . . .5. Ingredient #3: Dealing with Service Degradations. . . . . . . . . . . . . . . 6. Ingredient #4: Policy-Based Management . . . . . . . . . . . . . . . . . . . . . 6. Ingredient #5: Heterogeneity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. Computer Associates Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. Proactive Service Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. Fast Problem Identification and Resolution . . . . . . . . . . . . . . . . . 8. Service-Level Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8. Computer Associates Products . . . . . . . . . . . . . . . . . . . . . . . . . . . 8. Common Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Copyright © 2007 CA. All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.About TechTarget IT BriefingsTechTarget IT Briefings provide the pertinent information that senior-level IT executives and managers need to make educated purchasing decisions. Originating from our industry-leading Vendor Connection and Expert Webcasts, TechTarget-produced IT Briefings turn webcasts into easy-to-follow technical briefs, similar to white papers.Design Copyright © 2004-2007 TechTarget. All Rights Reserved.For inquiries and additional information, contact:Dennis ShiaoDirector of Product Management, Webcastsdshiao@techtarget.comThe Five Essential Ingredients for
Effective Event Correlation and Root
Cause Analysis
The five essential ingredients for effective event corre- an organization can do to minimize this cost and lation and root cause analysis are at the heart of improve service delivery.delivering high service avai... [download for more]