Interpreting Events With Intelligence to Find Root Cause

TECHNOLOGY BRIEF: CA SPECTRUM® EVENT CORRELATION AND ROOT CAUSE ANALYSIS
Interpreting Events With Intelligence
to Find Root CauseTable of Contents
Executive Summary SECTION 3: BENEFITS 20CA SPECTRUM for High Performing Infrastruc-SECTION 1: CHALLENGE 2 turesA Complex Problem in Need of a Solution Patented Software Elevates CA SPECTRUMThe Infrastructure is the Business CapabilitiesThe Need to Be Proactive Benefits for Experienced Users and New UsersThe Importance of Understanding Business SECTION 4: CONCLUSIONS Impact 21
SECTION 2: OPPORTUNITY 3Event Correlation and Root Cause Analysis -A Three-Pronged Approach for CA SPECTRUMNetwork Fault ManagerInductive Modeling TechnologyEvent Management SystemCondition Correlation
Use Case ScenariosInference and Inductive Modeling TechnologyCreatively using the Event Management System
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Challenge
Today's complex IT infrastructures are dynamic, multi vendor engines made of frequentlychanging components and technologies. The complexity of the infrastructure and the continualchanges caused by business demands often lead to faults within the infrastructure. A fault ina single device can have a ripple effect that causes performance and availability problemsfor many users. The ripple effect also makes it difficult to pinpoint the root cause of the fault.To remain relevant and competitive in the marketplace, companies must minimize outagesand performance degradations and this requires effective performance and availabilitymanagement. Unfortunately, many management tools are not adaptive and have not keptpace with the dynamics of real-time, on-demand IT. Other tools often used are niche toolsthat manage only a portion of the infrastructure, making them largely ineffective in large,interconnected environments.
Opportunity
CA SPECTRUM® is an infrastructure management solution that provides integrated service,fault and configuration functionality for modeling, monitoring and reporting across multiplenetwork device types and technologies. Using a "trust but verify" methodology, CA SPECTRUMprovides an automated and intelligent management approach for your particularenvironment - whether you are as a service provider or an enterprise.CA SPECTRUM leverages three types of problem solving to comprehensively manage yourinfrastructure:. Model-based Inductive Modeling Technology (IMT). Rules-based Event Management System (EMS). Policy-based Condition Correlation Technology (CCT)
Benefits
CA's model-, rules- and policy-based analytics understand relationships between IT infra-structure assets and the users and services they are designed to support. This insight hasenabled CA SPECTRUM to deliver real benefit to customers. A large service providerrealized a 70% reduction in downtime while resolving 90% of availability or performanceproblems from a central location. Patented root cause analysis has been able to reduce thenumber of alarms by several orders of magnitude while significantly reducing Mean-Time-to-Repair (MTTR).The CA integrated approach to fault and performance management has enabled enterprise,government and service provider organizations around the world to achieve reliability,efficiency and effectiveness in managing IT infrastructures as a business service.
TECHNOLOGY BRIEF: CA SPECTRUM® EVENT CORRELATION AND ROOT CAUSE ANALYSIS 1SECTION 1: CHALLENGE A Complex Problem in Need of a SolutionIT infrastructure management is an intensive undertaking with significant resource require-ments. Most employees in an organization expect the infrastructure to work, not thinking of itas a dynamic, multi-vendor engine made up of frequently changing components and technologies.In fact, the complexity and dynamics... [download for more]