Infrastructure Optimization Drives Efficient Service Delivery

WHITE PAPER: INFRASTRUCTURE OPTIMIZATION
Infrastructure
Optimization Drives
Efficient Service Delivery
APRIL 2007
Melissa Hamilton SargeantCA SOLUTIONS MARKETINGTable of Contents
Executive Summary
SECTION 1 2Doing More - Much More - with Less Reducing CostsImproving Service LevelsCreating an Agile InfrastructureThe Infrastructure Optimization Vision
SECTION 2 4Embracing Agile Service Delivery A Service-Centric ApproachThe Need for PlanningInfrastructure Optimization Solutions
SECTION 3 8Benefits of an Optimized IT Infrastructure
SECTION 4 9Conclusions
SECTION 5 9References
SECTION 6 9About the Author
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Challenge
IT is challenged to continuously improve service levels and meet ever-greater businessdemands while holding the line on costs. Yet in many IT environments, key infrastructurecomponents must be managed manually. This increases IT complexity, negativelyimpacts service and makes it difficult to control operating expenses because staff mustfocus on performing day-to-day management tasks instead of improving service delivery.
To reduce operating and capital expenses, align with dynamic business needs and improveservice levels, the processes by which you monitor and manage the IT infrastructuremust be fully optimized and automated by policy. A resilient foundation is the essentialfirst step towards an agile IT infrastructure - one that can respond with speed andflexibility while maximizing cost-efficiency.
Opportunity
A high degree of automation can reduce the risk of service degradation, minimize bothoperating and capital costs and accelerate time-to-value for business-driven initiatives.Once routine tasks are fully automated, IT is much better able to shift as businesspriorities shift - as well as to optimize service to users. As your infrastructure becomesmore robust, agile and fully in alignment with business drivers, IT can become a truestrategic partner in business enablement and value creation.
Infrastructure optimization encompasses the consolidation, centralization, streamliningand automation by policy of today's diverse IT environments. Its goal is to enable you tomanage core systems like a service, so you can proactively identify problems, improvereliability and control costs.
Benefits
When the processes by which you monitor and manage your IT infrastructure are fullyoptimized and automated by policy, you can:. Reduce overall IT costs. Improve the productivity of IT staff . Gain insight into how the status of IT assets relate to business services . Respond with speed and flexibility to changing business needs. Optimize service quality by addressing concerns quickly and proactively. Make IT a strategic partner in business operations. Create a reliable foundation for service delivery
WHITE PAPER: INFRASTRUCTURE OPTIMIZATION 1SECTION 1
Doing More - Much More - with LessIT organizations face relentless pressure to continuously improve service levels and addressever-changing business priorities, all on a flat or shrinking budget.
To balance these conflicting demands and develop the agility to become a true strategicpartner in the business, the processes by which you monitor and manage the IT infrastructuremust be fully optimized and automated by policy. A resilient foundation - one that runs like aservice - is the essential first step towards an IT infrastructure that responds to businessneeds with speed and flexibility while maximizing cost-efficiency.
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