Are Network Services Impacting Your Users?

An IT Briefing produced by
Are Network Services Impacting Your Users?
Sponsored By:Are Network Services Impacting Your Users?
By Gnanesh Dholakia
© 2007 TechTarget
Gnanesh Dholakia is the Senior Manager of Product Marketing, Enterprise Systems Management, at CA. Gnanesh has more than 25 years' O experience in various industries, including computer software, CAD/CAM, construction, and nuclear engineering. He has worked in product IB marketing at Concord/CA for over five years, responsible for the Network Management solution. He has supported sales and partners worldwide in positioning this solution to help customers align their IT infrastructure needs with business objectives.
This IT Briefing is based on a CA/TechTarget Webcast, "Are Network Services Impacting Your Users?"
This TechTarget IT Briefing covers the following topics:. The CA Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. The Challenges of Managing Network Services . . . . . . . . . . . . . . 1. The Cost of Downtime . . . . . . . . . . . . . . . . . . . . . . . . . . . .2. Proactive Service Assurance. . . . . . . . . . . . . . . . . . . . . . . . .2. Rapid Problem Identification . . . . . . . . . . . . . . . . . . . . . . . .2. Predictive Capacity Planning . . . . . . . . . . . . . . . . . . . . . . . .2. Service Level Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. A Business Value Story . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. Considerations for Infrastructure Management. . . . . . . . . . . . . . . . . 4. Network Service and Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4. Discovering the Network and Devices . . . . . . . . . . . . . . . . . . . . . 4. How CA Addresses Proactive Service Assurance. . . . . . . . . . . . . . . . .5. The Time-over-Threshold Algorithm . . . . . . . . . . . . . . . . . . . . . . . .5. The Deviation-from-Normal Algorithm. . . . . . . . . . . . . . . . . . . . . 7. Rapid Identification of Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 7. At-A-Glance Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. Predictive Capacity Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9. How Are My Services Doing?. . . . . . . . . . . . . . . . . . . . . . . 10. Service Level Management . . . . . . . . . . . . . . . . . . . . . . . . 10. Business Unit Service Levels . . . . . . . . . . . . . . . . . . . . . . . 10. Traffic Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10. Network Fault and Performance Management . . . . . . . . . . . 12. End-to-End Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . 12. Summary of CA Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . 14. Common Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Copyright © 2007 CA. All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.About TechTarget IT BriefingsTechTarget IT Briefings provide the pertinent information that senior-level IT executives and managers need to make educated purchasing deci-sions. Originating from our industry-leading Vendor Connection and Expert Webcasts, TechTarget-produced IT Briefings turn webcasts into easy-to-follow technical briefs, similar to white papers.Design Copyright © 2004-2007 TechTarget. All Rights Reserved.For inquiries and additional information, contact:Dennis ShiaoDirector of Product Management, Webcastsdshiao@techtarget.comAre Network Services Impacting Your
Users?
The CA Vision The Challenges of Managing The CA vision is Enterprise IT Management, or EITM. Network ServicesWhat this means is producing products that help What are some of the key challenges of the manage-customers unify and simplify the management of ment of network services? Are these network services enterprise-wide IT, not only all of a company's assets, impacting users? These are some of the more impor-network, systems, and database, but also the end- tant challenges of managing network services:user experience as it relates to the IT services as well as the business processes. Figure 1 shows a state- The cost of downtime-The challenge is toment of the CA vision graphically. . minimize outages and service degradation.Why ... [download for more]