| INFORMATION |
| Published : |
Apr 21, 2008 |
| Length : |
14 |
| Type : |
Analyst Report |
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| Overview : |
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Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success. |
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| View All Items By This Company |
| Browse Related Categories : |
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Customer Experience Management
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Customer Relationship Management
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Customer Service
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Remote Access
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Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. These are:Increase employee retention and satisfactionImprove the customer experienceLeverage customer feedback with business intelligenceEvolve from cost center to profit centerAdopt innovative tools and technologyThis white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
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