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The delivery of professional, consultative services to a varied client base is a common function in today’s business. It is critical to client management to provide a sense of intimacy and a “high tech, high touch” relationship. But on the other hand, the costs associated with personal service delivery can be prohibitively high for the professional services organization. On-site service can be so expensive that it hinders the ability of an consulting group in nurturing a growing client base. Remote service options have emerged to bridge this gap. In the process, they have become a key competitive differentiator for professional services.
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