Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
Contact Center Services
Do you have confidence that your I N P R A C T I C E
contact center solution provides a positive "The tests ascertained that the system couldcustomer experience? handle the load. Additionally, it found thatΠIIff yyoouu''vvee jjuusstt ddeessiiggnneedd aanndd iimmpplleemmeenntteedd aa nneeww sseellff-sseerrvviiccee aapppplliiccaattiioonn uussiinngg random issues cropped up, particularlyDDTTMMFF,, SSppeeeecchh aanndd VVXXMMLL.. related to loan inquiries, that we would How do you know if the application will work under a high stress, high call not have discovered without the load tests."volume day?ΠIIff yyoouurr ccoommppaannyy hhaass jjuusstt mmaaddee aa mmaajjoorr aannnnoouunncceemmeenntt.. Rick RhoadsWill your contact center and Interactive Voice Response (IVR) application Sr. V. P., E-Serviceshandle the additional peak calling requirements? State Employees' Credit Union, N.C.ΠIIff yyoouu jjuusstt uuppggrraaddeedd ttoo aa nneeww vveerrssiioonn ooff ssooffttwwaarree oonn oonnee ooff yyoouurr sseerrvveerrss..Can you ensure that your current production system isn't impacted?ΠIIff yyoouu hhaavvee oorr ppllaann ttoo mmiiggrraattee ttoo IIPP tteelleepphhoonnyy.. How do you know your contact center business solutions work before youdeploy and continue to work after deployment?
TESTING & MONITORING SOLUTIONS With Automated Load Testing, Clarus Systems generates and Clarus Systems, Inc. has collaborated with IQ Services to delivers live calls to your contact center through the public telephonedeliver technology independent testing solutions that enhance network to ensure customers receive a satisfactory experienceYY end-to-end voice process lifecycle management within the during normal and peak times. Proactively load testing a contactTT contact center. Our goal is to ensure a positive customerLL experience by incorporating voice testing and monitoring into center communication system end-to-end before a peak periodAA every step of your contact center's life cycle - resulting in gives organizations a clear view of system performance under high load.YY confidence that your solution works as designed. OOLL KEY BENEFITS AUTOMATED LOAD TESTING Œ Reduce risk and gain confidence that all components work together toRREE Validating that your contact center solution is fully functional and provide the desired customer experienceMM configured as designed is critical to delivering intended customer Œ Flexibility to validate screen pop & call routing technologies OO experiences. Customer loyalty should never be sacrificed as a result Œ Resolve issues before they impact customer loyaltyTT of incorrect call routing, scripting, screen pops or recording, so it's Œ Performance measured and benchmarked for future comparisonSSUU critical to incorporate automated performance and load Œ Positive customer and team collaboration including sharedCC testing managed services into your voice solution strategy. As a result, performance expectationEE enterprises can protect their contact center ROI by gaining confidenceSS and visibility through: RESULTSAA ŒEE Validate the solution and proactively resolve issues prior toRR Œ End-to-end performance and load testing in the production deploymentCC environment Œ Continuous process improvement including benchmark testing NNII Œ Externally generated telephone calls that measure all aspects of the Œ Ensure customers have the desired experiencecustomer experience Œ Manage call routing & screen-pop functions under various loadŒ Comprehensive call scenarios that validate process flow conditionsŒ Measure response times at all steps in the calling process
2200 Bridge Parkway, Suite 101 | Redwood City, CA 94065 | Tel: 650.632.2800 | Fax: 650.632.2810 | www.clarussystems.com Empowering Unified Communications
AVAILABILITY MONITORING FEATURE FUNCTION TESTINGProactive end-to-end monitoring can help you manage contact center Have you ever called into your bank to check your balance and have beensolutions more effectively by validating that system availability meets service given the option to do so via automatic prompts? Each option you choose inlevel requirements. By emulating the customer experience through regularly this self-service a... [download for more]
