In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
Transformation Services
II NN PP RR AA CC TT II CC EEIn today's global marketplace, you rely on your IP telephony environment to unite A leading global Financial Services firmemployees who work remotely, in a branch, or at the office headquarters by providing called on Clarus Systems to validate thatseamless, effective communications. Whether at the time of deployment, during an the recently deployed Cisco environmentupgrade or through an operational review, validating these environments to function properly and meet user expectations is critical. was built and configured as designed.What was estimated as an 18 monthproject was cut down to only 12 monthsClarus Systems' unique skill set and engagement approach takes an end user'sperspective by leveraging the same processes, methodologies, and fundamentals that are and generated the following results:directly inherent of the award-winning product, ClarusIPC®, which offers: Ś Elimination of post-cut ticketsŚ Accelerated resolution of intra-cut issues Ś Standardized, centrally managed certification process For example: 20 issues resolved in <2 hoursŚ Iterative testing and troubleshooting throughout project Ś Demonstrable improvements => happierŚ Performance and fail-over testing using realistic scenarios customerŚ Final certification/full regression testing Ś Improved productivity and margins for CiscoŚ Comprehensive certification status reports and deployment teamsŚ Comprehensive configuration and change reports Ś Faster deployment = faster bookings for Ciscoand deployment teams
SS One Size Does Not Fit All Deployment Certification Services PhasesEE Because critical engagement factors such as complexity, size, andDD
duration vary with each IP telephony deployment and/or upgrade, Clarus Design/System StagingAA
Systems has designed a tiered services model to accommodate all Ś Pre-system/device deployment reportsRRGG project levels throughout the communications lifecycle. System DeploymentPP Ś Initial certification to verify system availability and performanceUU Ś Problem reporting and isolation, troubleshooting assistance, re-Plan: Domain experts help enterprises, SI's and MSPs effectively certification&& plan for efficient IP telephony environments. Phone Deployment/Site MigrationSS Design: Pre-deployment configuration reporting Ś Monitor phone deployment registration statusTT Implement: Activation certification and configuration reporting Ś Device/end-user certificationNN Ś Network/facility certificationEE Operate: Upgrade services Ś Problem reporting and isolation, troubleshooting assistance, re-MM Optimize: Strategic Optimization Services (SOS) certificationYY Configuration reports are generated upon completion of this phase.OO Through comprehensive end-user certification processes, Final Customer AcceptanceLLPP our transformation services enable deployment teams to Ś Execute final system and end user test certificationEE Śstandardize the management of projects, significantly improve Report problems to customer within four hours of certificationDD completion customer acceptance, and enhance project completion stages. Ś Re-run failed tests following issues being reported as resolvedGG This ensures all critical system, application, and end user features Weekly Project Status ReportsNNII are performing as designed and thus meeting expectations. Ś Generate weekly system & user configuration ('As Built') reportsTT Ś Generate weekly change management reportsAA ŚThe phases and tests performed vary based on the strategic Generate weekly certification reports (.pdf, .html,.xls, .csv, .doc)DD Project CloseoutII level of the project and is structured to meet the needs of eachLL Ś Generate final system & user configuration ('As Built') reportsclient, but can include the following:AA Ś Generate final certification reportsVV
2200 Bridge Parkway, Suite 101 | Redwood City, CA 94065 | Tel: 650.632.2800 | Fax: 650.632.2810 | www.clarussystems.com Empowering Unified Communications
SERVICE LEVELS Pre-Upgrade The requirements which need to be discussed at theŚConfiguration analysis time of evaluation for either option include:Level I: Basic Deployment Services ŚTest plan execution (baseline)Ś Single phase deployment ŚRemediation & re-test of pre-upgrade issuesŚ 30 - 60 day project ŚConfigurat... [download for more]
